Customer Service Manager

Sarah Bowe

Mobile Phone: 801-***-****

E-mail: **********@*******.***

Birth date: 9/01/1982

OBJECTIVE

I want to be in a job that I can be a good representative of the company. I am honest in all

my dealings. I am experienced in the handling of money and can run a business by

myself throughout the day. I am a very hardworking, trustworthy, and organized

individual. I have worked many years in retail and have experience in many different

aspects that go along with it.

WORK EXPERIENCE

Monavie

6/2008-present

I was hired to help the office team out with data entry. I processed returns to send to

distributor support for refund. I also helped with replacing orders that were damaged in

transit. I work in the front office, as a will call receptionist, helping distributors with their

product (picking up and ordering). I also work as a shipping clerk. I go in the morning

and print out the USPS orders that need to be shipped out. I still process returns and

damages. I work with BIRs (billing information received) and make sure that any product

stuck in this status gets replaced and shipped out.

We also have end of the month inventory counting cases of juice and other materials in

the warehouse.

7/ 2005 – 6/2008

Cabelas 2502 W Grand Terrace Pky, Lehi, UT 84043

Hold team 801-***-****

I started out as a cashier. Then I was asked by one manager if I would like to work on her

team doing work behind the customer service desk. I helped out at the CS desk, but my

main duty was to work with holds that customers could put down for 5 days and I kept

them filed in alphabetical order. Also, if customers wanted a certain product and it wasn’t

in our store, I would call other stores to see if they could transfer the product to us so the

customer could buy it. As soon as that product came in, I would make phone calls to let

them know it was now available for purchase. I also kept track of customers’ layaways.

They could put them on a 90 day layaway and I would send out reminder cards of when

the layaway was due to pick up and how much money they still owed. I also processed

orders to go out by UPS. I also worked with multiple phones lines answering calls and

directing them to the appropriate departments.

Cashier/floor stocking

9 /2004 – 8/ 2005

Kohl’s 634 West Pacific Ave., American Fork, UT 84003

801-***-****

I started out as a cashier checking out customers. One day, when a customer forgot an

envelope full of money on my register, I turned it into my store manager. He was so

impressed by my honesty that he asked me if I wanted to help in the cash office. So, I

worked in the cash office where I counted the safe, got the money ready for the day, and

registers ready. The cash office job took mostly 2-3 hours to do. Then I would go to work

with the truck team…taking merchandise to the floor and restocking. I have experience

working with plan-o-grams.

Supervisor/service desk

11 /2002 – 8/ 2004

ShopKo 125 South State Street, Orem,UT 84058

I started in the Christmas season working at the customer service desk. I later became a

supervisor over the cashiers. I helped them get any change needed to restock their

drawers and helped cashier when I was low on help.

EDUCATION

Some College Coursework Completed,

8/2001 – 5/ 2002

Snow College (one year)

8/1997- 5/2000

American Fork High School

SKILLS

Excel Intermediate

PowerPoint Beginner

Manager Intermediate

UPS Worldship Intermediate

cash handling Advanced

stocking Intermediate

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