Training Software
Resume:
Karen Burgess
Roswell, GA *****
******@*********.***
FOCUS
To obtain a position that allows me to develop documentation and eLearning solutions f or end user
application software training, processes, and any other company-related educational need, and to provide
training for same purposes.
APPLICATION SOFTWARE SKILLS
current: Microsoft Word, PowerPoint; TechSmith Camtasia Studio, SnagIt; Adobe Acrobat
past: Adobe FrameMaker, Robohelp
PROFESSIONAL SKILLS
» Accomplished writer – Able to synthesize information and incorporate the Information Mapping method
to create documentation that is well-organized and meets the needs of users.
» Strong time management skills – Able to set priorities, track projects, and complete work in a timely
manner while maintaining supreme quality.
» Positive, professional demeanor – Develop and maintain strong relationships with peers.
EXPERIENCE
Technical Writer / Instructional Designer
PROSYS INFORMATION SYSTEMS Norcross, GA 5/06 – 7/11
MCKESSON PROVIDER TECHNOLOGI ES Alpharetta, GA 4/96 – 4/06
Created user manuals and eLearning solutions Eliminated the need to use an FTE to train new
such as online help systems, video tutorials, and employees on various applications due to
PowerPoint slideshows f or various application employee use of my training material.
software and procedures / processes.
Periodically delivered end user training via small
Interviewed SME’s and analyzed data to
group settings or webinars.
determine training needs and skill levels of
Created templates to establish a standardized
different end user groups.
Attended classes and worked with SME’s to look and feel to company-wide documentation.
f amiliarize myself with various application
Reviewed co-workers’ manuals and provided
software.
constructive feedback to enhance
Significantly reduced calls to help desk, due to documentation.
the use of my documentation, when company
Performed QA testing.
went live on a new order entry system.
Education Coordinator
MCKESSON PROVIDER TECHNOLOGIES Alpharetta, GA 5/90 – 4/96
Scheduled customer education classes to meet Reviewed course evaluations, pinpointed
needs of teaching strengths and schedules of concerns, and brainstormed solutions to
various instructors. improve company educational offerings.
Coordinated the printing and delivery of course Cross-trained on registration system.
curriculum materials for onsite classes.
EDUCATION
» 41 units earned toward an M.A.T., Education - Brenau University, Gainesville, GA 4/11
» B.S., Administration of Justi ce; Minor, Business Administration - California State University, East Bay
INTERESTS
Reading, education, Italian language
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