Customer Service Sales
Resume:
Robert C. Buchholz
Indianapolis, IN 46239
************@*****.***
Objective
. Technical service and support position
Summary of Qualifications
. More than twenty five years of industrial experience including:
> Customer service (hardware, software, network)
> Systems and component level diagnostics, upgrades and maintenance
> Territory based service and sales (printers and peripherals, PCs
and servers)
> Site planning, implementation and support in various topologies
(client-server, local-area and wide-area networks)
. Seasoned technology professional:
> Ability to keep up and master technology change and evolution
> MCSE (1/2000 including electives in TCP/IP & IIS), CNA, Novell 6,
A+ certification
. Customer-driven employee:
> Motivated by customer satisfaction
> Received Outstanding Service Award at Harris Corporation
> Thoroughly enjoys customer interaction, rapport and customer
success
Career History
. World Wide Tech Services; Indianapolis, IN (2006-2011)
( Support of Dell desktops and notebooks
. Bell Technologies; Indianapolis, IN (2005-2006)
( Repair of Lexmark printers
. Adecco Technical; Indianapolis, IN (2005)
> Repair of Hewlett Packard computers
. Power Software Development; Chicago, IL (2000)
( Software consultant of Microsoft and Novell
contract services
( QualXServ Corp; Schuamburg, IL (1996-2000)
( Support of PCs, laptops and servers for a variety of
vendors and manufacturers
. RCM Data Corp; Burr Ridge, IL (1996)
> Printer service in the Chicago area
. Peak Technologies; Schaumburg, IL (1994 - 1996)
> Printer service and sales for growing customer base
> Long term (and ongoing) rapport with customers
> Generated more revenue and took more service calls than anyone in
the branch office
. Delta Computec, Inc; Morton Grove, IL (1992 - 1993)
> Site planning, scheduling and support of hardware and software
within growing customer base
. Idea Servcom; Downers Grove, IL (1991 - 1992)
> Installation and repair of terminal servers in established customer
base
. Advanced Technologies; Morton Grove, IL (1989 -1991)
> Printer support and sales
. Harris Corporation; Wood Dale, IL (1982 - 1989)
> Customer Service Engineer
> Diagnostics, upgrades, backups and installations of printers and
other peripherals
> Independent, self-motivated, great relationship with customers
Education and Training
. Self Study (1999-2000): MCSE (NT 4.0 + TCP/IP & IIS), MCP, CNA, Novell
5
. Self Study (continued through present): 2000 Server, Cisco Network
Association, VB programming
. Dell (1998) : Technical certification for maintaining Dell product
line
. Wang Institute (1997): A+ PC Technical Certification
. Control Data Institute (Bensenville, IL): Computer Technology
Certificate (hardware, software, maintenance)
. Western Illinois University : Biology Major
Miscellaneous
. References available upon request
. Have enjoyed a lifetime of fitness (aerobic and weights)
Contact this candidate