Derek Minnis *n*** sunset avenue West Chicago, IL 60185
Home: 630-***-**** Cell: 630-***-****
******.*****@*****.***
Overview
Key Competencies
Excellent interpersonal, communication and relationship Server maintenance
•
building skills. Listen attentively, communicate persuasively Server upkeep
and follow through diligently. Desktop support
Technically skilled cross platform expertise (Win/Mac) and Virus removal
•
proficiency in Word, Excel, PowerPoint and some experience Networking
in Photoshop. management
Consistently recognized for technical troubleshooting skills Slow downs
•
during class Data recoveries
Quickly learn and master new technology; equally successful
•
in both team and self directed settings; and proficient in a
range of computer systems, and programs.
Education
ITT Technical Institute
AS in Computer networking systems, GPA: 3.33, September 2010
Education Related Technical skills
Systems: Linux, UNIX (in progress); Windows 9X/NT/2000/XP/Vista/7, Mac OS (current)
Databases: Oracle, ADB2, Relational Databases (in progress)
Software: MS Project, MS Visio, MS Office
Work Experience
Help Desk Technician, 2007 to 2008 SPINE AND JOINT, MAYWOOD, IL
Helpdesk Analyst (2007 to 2008) : Handled technical troubleshooting within a Business environment, including system
crashes, slow downs and data recoveries, Server repairs and upkeep, network setup and maintenance, data backup, virus
protection and removal.
IT Accomplishments:
• Created a local network at the place of business which it did not previously have which made access of file
and bills on the server accessible to all computers
• Recovered terabytes of data when the server went down which saved time and money.
• Found Billing software that made business easier and faster.
• Maintained antivirus and spyware/adware protection.
• Replaced hardware and performed data backup on several machines.