Customer Service Human Resources
Resume:
Theresa Dixon, PHR
Simpsonville, SC 29681
**********@***.***
PROFESSIONAL SUMMARY
Human Resource leader with extensive hands on experience with multiple
facets of HR and business operations. Offers well-rounded and versatile
background with strengths in the following areas:
Operations Management Leadership Skills
Policy Development Training and Development
Staff Development Counseling and Guiding
Benefits Administration Handling and Resolving Issues
Recruitment Customer Service
JOB HISTORY
Program Coordinator DEW & WIA (Temporary Grant Position) (05/09-09/10)
. One Stop Coordinator - Maintain Onestop guidelines to ensure client
support.
. Employment Specialist - Provide advice for career development, job
search, resume building and other information necessary for customers
attaining employment.
. WorkKeys Assessments - Proctored assessment, For WIA: Scored,
documented, processed billing and invoices for ACT materials.
. Unemployment Insurance - Processed claims, eligibility review &
various UI procedures.
Human Resources Manager QSC Payroll, LLC (10/07-12/08)
. Contributing partner in the organization's strategic planning process.
. Created "cost effectiveness" and "budgetary guidelines" for all
departments and management through various methods such as the
following: Management incentive program, accountability for labor
costs, initiated bonus program for employee development and retention.
. Ensured that the company human resources policies and practices were
in compliance with federal, state and local laws while also meeting
business needs.
. Advocate for both employee and management protecting the interests of
both in accordance with the company's policies and procedures and
appropriate government laws and regulations. Counseled and guided
managers and employees in all areas of human resource administration,
policy interpretation, employee complaints and providing
recommendations for corrective actions and process improvement.
. Provided management, coaching and support for recruiting staff
including development of creative, alternative, low cost, highly
effective sourcing methods to attract staff.
. Coordinated Training and Development practices for management and
employee staff through various means such as: conducting needs
assessment, facilitate and conduct training sessions, continually
analyze and make recommendations to management team for best
practices.
Theresa Dixon Page 2
Gap in Employment History due to Spousal opportunity to relocate
Internationally. Stayed active in local organizations such as: Leader in
British Guides, Board Member of Americans in Toulouse and other volunteer
prospects within the community and school.
Human Resources Specialist Joseph L. Morse Geriatric Center (3/98-3/00)
. Managed facility hiring of 350 non-exempt staff and additional exempt
employees. Responsible for job postings, candidate searches,
interviewing, background checks, employment offer letters and new hire
orientation. Maximized revenues through employee retention, efficient
staffing and controlled labor costs, reduced turnover 20%. Initiated
online recruiting and established HR recruitment webpage.
. Ensured legal compliance with EEOC. Supervised maintenance of employee
records for personnel files and data records.
. Implemented various programs: Launched new system for applicant
tracking, revised facility wide job descriptions, organized and
distributed annual Compensation Program, Interview Training for
Management, Interviewing skills program for schools, Leadership
Development Program and first annual recruiting Open House with
certification training.
. Administered Unemployment Compensation program, successfully reducing
unwarranted claims.
. Handled and resolved employee relations issues including but not
limited to grievances, terminations and leaves of absence. Through
good employee relations successfully deterred Union activity.
Human Resources Supervisor (3/97-3/98) U.S. Diagnostic Inc.
. Managed team of 6 HR associates. Problem resolution for 1500 employees
and management guidance on employee issues.
. Administered Employee Benefits Programs, Open Enrollments and created
employee benefits statements for distribution. Established HIPAA
system.
. Implemented new retirement and disability plans. Researched and
inauguration of ADP HRIS system.
. Developed various projects: Created New Hire Policies and Procedures
Manual; Created Management Training and Customer Service Training
Programs.
Retail Manager Proffitts 2/92-12/96
. Trained and Supervised 150 retail staff establishing a positive and
productive work environment that increased sales annually while
maintaining budgetary guidelines and inventory control.
. Assisted managers with hiring procedures and Performance Management.
. Analyzed and resolved personnel grievances.
. Additionally, assisted in timely preparation of new store openings,
selected for Team Leadership and New Management Trainer.
Education and Professional Organizations
BA Humanities and Fine Arts University of Houston, Houston TX
PHR, SHRM & GSHRM - Workforce Readiness Council Member
CEBS 1 & 2
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