Customer Service Data Entry

RENE CALDERON

**** *. **** ***

Denver, CO *****

303-***-****

********@*******.***

OBJECTIVE: To work for a dynamic, diverse company, where I may employ my

Human Resource Generalist/Recruitment talents and to provide excellent

customer service skills.

QUALIFICATIONS:

. Seven years Human Resources Generalist experience

. Recruited at a local/national level using internet sites/social media

for various professions, job posting, reviewing resumes,

interviewing, cold calling, new hire processing, background checks

. Computer literate, Microsoft Office 2000/Vista, Word, Excel, typing

(55WPM)

. Administrative, data entry, multiple phone lines, scheduling, and

inventory

. Excellent team-player, communications, multitasking and time

management abilities

. Bilingual (English/Spanish), with the ability to interact with

individuals of diverse backgrounds

EDUCATION:

1994-1997 Regis University, Denver, CO

. Course work in Human Resource Management, GPA 3.1

1990-1994 Community College of Denver, Denver, CO

. Awarded Associate of General Studies degree with an emphasis in

Management

EMPLOYMENT

2009 - Present Planned Parenthood of the Rocky Mountains,

Recruiter/Generalist, Denver, CO

. Recruited Medical staff, Administrative & Managers

. Reduced advertising costs by 80% (Internet recruiting, social

websites)

. Attended Universities, Technical schools & Career fairs

. Assisted Managers with prescreening, interviewing and reference

checks

. Standardized hiring practices for 30 clinics under PPRM region

. Processed new hire paperwork and maintained personnel files

. Created/maintained Metric reports, posted job announcements &

background checks

. Received Employee of the Month, March 2010

2008-2009 HB Management Group, Recruiter/Generalist, Denver, CO

. Hired personnel for Commercial Cleaning, Supervisors and in

Specialized fields

. Reduced advertising costs by 80% (Internet recruiting, Social

websites)

. Responsible for Recruitment in CO, NC, MN, assist/backup for NM & TX

. Conduct new hire processing, orientation, background checks, Everify

. Reviewed resumes, created/update vacancy tracker lists & metrics

calculations

. Assist Personnel Specialist with data entry, filing and audits

. Received an Employee Recognition Award, November 2008

1990-2008 Self Employed DJ/Assistant Cruise Director/Crew President, World-

wide

. Worked for Carnival, Celebrity & Princess Cruise Lines

. Traveled world-wide, learned, respected and worked with crew members

from over 50 nationalities

. Hosted and assisted with tour excursions, game shows, trivia, social

gatherings, outdoor events & Bingo for Guests and Crew

. Played music in night clubs, Colleges/ High schools, community and

private events

. Accounting of all inventory, expenses, checks and balances

. Worked on 3 of the 10 Best rated ships in the world by Readers Survey

2003, M/S Infinity, Galaxy & Century and received Employee of the

Month April 2003

2005-2005 Administrative Assistant (Temp), The Joseph Law Firm, Denver, CO

. Maintained the office calendar using Time Matters 6.0 and 6 phone

lines

. Set up conference calls, office appointments, meet & greet clients

. Taking payments by phone or in person and clerical duties

2002-2002 Recruiter (Temp), Spherion, Las Vegas, NV

. Recruited 400+ restaurant employees for 3 regions within 2 months

time frame

. Coordinated recruiting efforts with On-site Recruiters, Sub-

contractors, State Employment Office, United States Military and

community agencies

. Posted job announcements, searched through resume databases, screened

resumes, cold calling and data entry

2001-2001 Recruitment Coordinator, Regis University, Denver, CO

. Job order processor, job posting, wrote job descriptions and screened

resumes,

. Maintained personnel files, data entry and front desk assistance

. Set-up temp pools and used various temp agencies

. Recruited at Colleges, planned and implement cultural observances

. Coordinated budget/billing expenses for advertisements

2000-2000 Onsite Recruiter (Temp), Adecco Staffing, Lakewood, CO

. Hired temp personnel for Qwest Communications mid-west account and

updated personnel database as needed

. Coordinated recruiting efforts with Qwest Managers and temp agencies

2000-2000 Concerire (Temp), Colorado Private Reserve, Denver, CO

. Provided front desk assistance for members

. Acted as a Social Host for special events

. Assisted the Head Concerire with business outsourcing/networking

1994-1997 HR Generalist, Bureau of Reclamation, Lakewood, CO

. Recruited Administrative and Engineering personnel at a local and

national level

. Wrote position classifications, performed desk audits, maintained

files, orientation and processed personnel actions

. Assisted Managers/Specialist with special projects/cultural

observances and logistics

. Received, Special Act Service and Performance Award

1990-1994 EEO Intern/Assistant, Bureau of Reclamation, Lakewood, CO

. Provided administrative assistance to Managers/Specialist

. Organized, copied, filed EEO complaints and kept inventory

. Editor, EEO newsletter, "Among Us"

. Assisted with the planning of cultural observances/training

. Back-up for the Receptionist, phones and directed customers

. Received, Recognition of Diverse Cultural Observance Award

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