Customer Service Quality Assurance
Resume:
Jenny C. Richey
Trussville, AL 35173
*********@*****.***
OBJECTIVE
To obtain a challenging position utilizing my knowledge, work experience
and interpersonal skills with the opportunity to help others.
ACCOMPLISHMENTS
Contract negotiations to help reduce cost for the company and reduce
budgets to be more cost effective.
EDUCATION
Auburn University; Auburn, AL; August 2005
Bachelor of Science in Health Services Administration
EXPERIENCE
Atlas Rehabilitation
Human Resources; February 2009 - Present
Daily operations of the human resources department
Problem solving
Negotiations with Landlords on housing contracts
Accounts Payable
Preparing budgets for the housing department.
Reports, Excel, PowerPoint, etc.
Customer Service
Business Development/Recruitment
Coordinator new employee orientations.
Contract renewals with therapists
New -Hire Paperwork
Drug-Screen Process
Interviews
Timesheets
Travel Nurse Solutions
Nurse Recruiter; July 2008 - February 2009
Recruit travel nurses for nationwide assignments
Handle all paperwork for new hires
Make sure all contracts are complete and compliant
Maintain constant contact with nurses
Negotiate contracts
Customer Service
Tennessee Oncology
Medical Records Supervisor; September 2007 - July 2008
Made sure all charts were prepared before patients arrival
Scheduling
HIPAA compliant
Ran daily operations for medical records
Supervised medical records employees
Quality Assurance
Weekly managers meetings
Weekly reports
Problem solving
Travel Nurse Solutions
Documentation Coordinator; January 2007 - August 2007
Quality Assurance
Keep medical records updated for 700 traveling nurses
Make sure all documents are current for JACHO
Conduct background checks and drug screens for nurses and corporate staff
Submit all documentation to the facilities
Keep licenses current
Make sure everyone was HIPAA and OSHA compliant
Birmingham Hematology and Oncology
Research Regulatory Coordinator; August 2005 - January 2007
Open new research studies for oncology patients
Keep all studies current on all documents
Make sure all paperwork is signed and completed in a timely manner
Keep each study current with government regulations
Communication with physicians and 5 satellite offices
References available upon request
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