Customer Service Manager
Resume:
RYAN T. HEARN
St. Petersburg, FL 33704
*********@*******.***
Objective
Seeking a position in the Tampa Bay Area to build on my educational
background in Finance, gain further experience, and make significant
contributions to a company's revenues, market presence, and performance.
Education and Certifications
Bachelors of Science in Finance, University of South Florida St.
Petersburg, May 2010
Certified by VITA/TCE in basic, intermediate, and advance tax instruction
Computer Skills
Microsoft Office 2003-07; Excel, Access, Word, PowerPoint
Work Experience
October 2010-January 2011, Investigative analyst
Citigroup, Tampa, FL
. Independently conduct searches, gather data and record evidence from
Citigroup internal systems, the internet, and commercial databases.
. Independently assess and analyze research results and conduct complex
data analysis to prevent money laundering and/or terrorist financing
. Accumulating facts from investigations to be utilized in presentation to
Senior Management and Compliance.
Spring 2010, IRS Certified Tax Preparer-Advanced Classification
Department of Treasury: Internal Revenue Service SPEC (Stakeholder
Partnerships, Education and Communication), St. Petersburg, FL
. Awarded outstanding public service by the Internal Revenue Service
. Essential in increasing total refund dollars to customers by $117,272 in
2010-a 37% increase from the year before, refunding more than $415,000 and
making it the third largest refund site in Pinellas County
. Interviewed customers in order to determine their income and appropriate
tax bracket, deductions, and available tax credits
. Directly prepared and processed customer's tax returns based on
information and documents provided
. Amended past tax returns to correct customer error and answered tax
related questions from itemized deductions to capital gains/losses
April 2005 - January 2010, Owner
Absolute Appeal Detailing, St. Petersburg, FL
. Responsible for managing and operating a high-end detail service, serving
the greater Pinellas County area
. Handled all aspects of business, including customer service, budget
management, marketing, purchasing, inventory, accounting and employee
hiring and training
. Built the business from a handful of clients and sold for a profit in
January of 2010
August 2003 - April 2005, Valet
Vinoy Resort & Golf Club, St. Petersburg, FL
. Parked and retrieved cars for a hotel and restaurant that caters to high-
end clientele
. Provided excellent customer service and applied effective communication
skills to ensure that hotel and restaurant guests had an enjoyable
experience
March 2001 - July 2003, Store Manager
Oasis Convenience, St. Petersburg, FL
. Responsible for overseeing all store operations, including sales tracking
and reporting and inventory control
. Trained and supervised full and part time personnel
. Worked directly with vendors to confirm and verify shipments
. Managed all aspects of merchandising, window displays and stocking
. Ensured excellence in customer service and resolved all problems at the
store level
July 1999 - January 2000, Assistant Loan Officer
Mortgage Investors Corp., St. Petersburg, FL
. Acted as liaison between homeowners and loan officers in order to
identify customers with high mortgage rates
. Conducted cold calling while promoting a company image of
professionalism, integrity and quality
. Maintained professionalism and proper etiquette through all forms of
communication
References and recommendation letters available upon request
Contact this candidate