Customer Service Representative
Resume:
Margarita Perez
*********@*****.***
Summary of Qualifications
Self motivated Individual with an established reputation for reliability,
commitment, flexibility and highly productivity in a fast paced
environment.
Extensive experience performing administrative office support as a Customer
Service Representative.
Work History
All about People March 2011 to
July 2011
City Of Phoenix
Phoenix, AZ
Bilingual Customer Service
Responsible for inbound and outbound calls for solid waste call center,
create cases for missed garbage pickups, complaints, provide information
for billing inquiries, act as a liaison between the specialist and the
customer for issues with solid waste, bulk trash, bin replacement request,
dead animal pickup, and maintained a voice mail log. I also was the voice
for the City Of Phoenix for the weekly recordings for changes in garbage
collection and Holiday schedules.
All about People Jan
2010 to Aug 2010
2010 Census Project
Phoenix, AZ
Data Entry Operator
Responsible for reading and keying information from scanned images to the
computer. Learned screen formats and key verification functions in the data
entry systems. Apply logical interpretation of keying guidelines. Position
required a minimum typing speed of 54000 key strokes per hour with 97%
accuracy. Required to protect confidentiality of Census data to high
standard of Title 13 of Privacy Act. This position required clearance from
the United States Department of Commerce (Suitability Determination), to
work on the 2010 Census Project.
Margie's Daycare Nov 2004 to
Jan 2010
Glendale, AZ
State Licensed Child Care Provider
Provide quality child care for infants, toddlers, and pre-school age
children. Maintain a safe, clean, healthy, learning environment. Maintained
various logs for payment, receipts, tax information for billing purposes.
Supervised two employees, attend State recommended trainings for early
child hood development.
Cigna Health Care Apr
2003 to Nov 2004
Phoenix, AZ
Customer Service Representative
Call Center intake inbounds calls process prior authorization. Act as a
liaison between the customer and field case management to match request for
medical service with the most appropriate resource. Enter referral or
request from medical providers, hospitals, ambulatory service, and
rehabilitation therapies. Approving, denying or referring to onsite medical
management for prior authorization or appealing process. Locates and
interprets complex information from a number of database utilizing I-CD9
and CPT codes.
Arizona State Department of Liquor License and Control
Oct 1997 to Mar 2003
Phoenix, AZ
Licensing Technician
Review and accept liquor license applications. Examine and analyze
documentation submitted to the Department for review and approval. Verify
the status of the Corporation and Limited Liabilities companies. Assist the
public, City Officials, and other Government agencies regarding statutes,
rules, and guidelines. Monitor applications and ensure processing time
frames are met. Provide legal documents for legal proceedings conducted by
the State Liquor Board.
Arizona State Department of Economic Security
Jan 1994 to Oct 1997
Phoenix, AZ
Eligibility Interviewer
Gather information from clients to determine eligibility for Public
Assistance. Examine and maintained case files for timely manner. Complete
State mandatory trainings for constant changes in rule and regulations.
Redemption Clerk
Worked independently as a redemption clerk. Logged, Stored, and issued food
coupons, canceled, returned unclaimed benefits to appropriate departments.
Typed interoffice memos, paar checks warrants, maintained a check and food
coupon register, and conducted an end of the month paar audit.
Clerk Typist I
Served as a receptionist greeting, directing, assisting clients to
appropriate areas. Maintained a daily schedule for setting appointments,
make copies, faxed information, prepared and issued photo Id's and issued
food box vouchers. Processed all incoming /outgoing mail utilizing all mail
room equipment, operated a Switchboard of 8 incoming phone lines, worked in
the file room and served a Van Driver for delivery of interoffice mail,
food coupons and warrants.
Education
Rio Salado Community College April 1997 to
Oct 1997
Phoenix, AZ Certificate
Human Relations
Chicanos Por La Causa June 1994 to
Sep 1994
Phoenix, AZ Pre-
employment
Maturity Skills
Rio Salado Community College June 1994 to
Feb 1994
Phoenix, AZ Certificate
GED
Software Programs
Microsoft Excel 2003 Microsoft Windows XP Microsoft Word 2003 Power Point
Outlook Email Lotus Notes
AZTECS- LCS- ICMS -UMS- KFI KFFI -CC& B
TYPING SPEED 45-60 WPM 6000 -8000 KSPH
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