Quality Control Management

Troy Brown

*** ********** ****** ******** *******, VA 23075 ( 804-***-**** +

************@***.***

Professional Profile

Self-motivated billing administration, and warehouse

professional with relevant years of practical high-volume processing

experience, related proficiencies and a desire for advanced education.

Detail oriented and organized individual who exemplifies

professionalism, and an ability to manage multiple projects and tasks

at any given moment. Demonstrated history of successful billing

coordination, customer relations and departmental administration,

while facilitating innovative and efficient solutions to various

operational issues. Highlighted leadership qualities and the ability

to work with and manage individuals from numerous backgrounds, while

promoting team values and encouraging group collaboration. Driven

partner with a desire for increased responsibility, professional

growth, and the opportunity to leverage billing administration

management experience in the performance-based work environment of a

growing organization.

Skills Summary

? Billing Execution ? Records Management ?

Report Development

? Customer Relations ? Quality Control ?

Team Collaboration

? Technical Knowledge ? Staff Development ?

Professional Attitude

Billing Administration-Machine operator- Warehouse Attendant - Duties &

Responsibilities

. Provide on-site support to all departments and coordinate all daily

operational aspects through effective collaboration and communication

with team members, holding responsibility for the accurate execution

of billing department functions

. Track, file, and view important documents, receipts, records and

billing invoices on a daily basis, organizing and managing user files

and information in an efficient and effective manner while

collaborating effectively with outside processing vendors

. Perform quality control inspections and audits to ensure operator

accuracy and completeness while managing all staff scheduling

functions and overseeing critical data entry and report development

functions

. Create and implement performance and efficiency benchmarks while

tracking progress versus established internal and external industry

metrics, focusing on staff safety, accuracy, communication, and

productivity measures

. Identify and utilize talent among team members with focused training

efforts and the promotion of a performance-based work environment that

leverages individual talents for group benefit

. Perform needs-based and situational assessments of policies and

procedures to improve operational efficiency, manage and reduce costs,

promote both employee and client satisfaction, and ensure adherence to

related compliance standards

. Support various billing functions, including address verification,

internal ledger management, accounting and collections utilizing

relevant software and related tools

. Provide high-quality customer interaction through professional

contact, timely follow up and accurate information delivery

. Address key client, personnel, and management queries and resolve them

in an expedited manner, promoting sustained operational growth through

staff retention and the leveraging of available resources

. Maintain a strong working knowledge of products, services, techniques,

and relevant tools, while committing to continued advanced technical

education with respect to complex concepts and studies as related to

job

. Assist other personnel with various duties as assigned to facilitate

efficient billing administration and business operations

Professional Experience

. Kohls, Sale Associate (Mechanicsville, Va)

10/2005 - Present

. Verizon (Richmond, Val)

11/1998 - 07/2011

< Coordinated Billing Supervisor (06/2008 - 05/2011)

< Machine and Print Operator / Computer Attendant / Safety Trainer /

Office Clerk (05/2003 - 06/2008)

< Directory Assistance Representative (11/1998 - 05/2003)

Education

. Virginia Commonwealth University (Richmond, Va)

Degree Anticipated December, 2013

Pursuing Bachelor's Degree in Business Administration (Beginning 09/2011)

. J. Sergeant Reynolds Community College (Richmond, VA)

05/2011

Associate's Degree - Business Administration

Certifications and Proficiencies

Certified in Forklift Operation, Pallet Jack Operation and Double-Stacker

Operation . Proficient in Microsoft Office and Access

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