Customer Service Representative

Diane Blakley

****Wilcox Avenue

Bellwood, IL ***04

Phone 708-***-****

Email *******@*********.***

Objective To obtain a rewarding career as a Sales

Representative, Customer Service

Representative/Customer Account Specialist,

Collector or Shipping/Receiving Clerk.

Experience U S Census 06-22-10 to present. (Occasional Work)

Field Representative

Visits assigned addresses to conduct Consumer

Expenditure Surveys sponsored by the Bureau Of Labor

Statistics which determines the Consumer Price Index

(CPI)

Mail Handler/Clerk

11/13/10-12/31/10, 11/14/09-12/23/09,

11/08/-12/23/08, 11/07-12/23/07 U.S.P.S. Chicago,

IL.

Christmas Casual

Sorting, pouching/bagging pulling carts to designate

pickup areas, weighing, and lifting, assigning

flight information for packages. Packages weight up

to 60lbs.

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Aerotek (Temp Agency) 03/09-07/09 for Heart

Financial Service Schaumburg, IL.

Customer Service Representative. Inbound and

outbound call center.

Duties included taking calls from customer to answer

questions regarding loan modification. My

responsibility was to explain the package once the

customer received it, in detail, to ensure the

customer understood the importance of what documents

were needed, and advised the customer how time

sensitive the documents were. I always met my

objective. The job was temporary.

Mortgage Consultant (Self-Employed. Work at Home)

07/07-11/08 Pan America Mortgage, Chicago, IL.

Securing mortgages for borrowers

Credit Checks

Obtaining documents from borrowers

Mobile Notary Signing Agent

11/06-04/07 Roman Innovations, Chicago, IL.

Driving to home or work to obtain signatures for

mortgage documents.

Verifying Identification.

Dropping off signed mortgage documents.

Operator, Service Rep, Customer Acct. Specialist

Power Tech, Stock Person.

07/74-01/05 AT&T, Chicago, IL.

Provided telephone numbers, billed calls, gave

credit for calls, connected customers to calls, took

orders for telephone service, credit verifications,

advised of previous bills, advised of due dates. I

was also a supervisor. As a power

technician/stockperson, the primary function of the

Power Department was to sustain power supplied to

all At&T buildings, in the event power was lost.

Systems used to maintain power was both diesel

engines and battery chargers (rectifiers). I placed

orders for technicians, ordered supplies, completed

invoices, delivered parts to technician in the field

and completed all stockroom duties.

t Westinghouse High School Adult education classes at

Triton Junior College

09/70-06/74

Business

Senior year only had 4 classes and worked full time

at Walgreens September 1973 to May 1974. After

graduation was hired at Illinois Bell (now AT&T)

from July 1974 until January 2005. Attempted

self-employment, but unsuccessful

Malcolm X College 08/74-01/74 took general classes

no degree earned.

Wright College 6 week phlebotomy classes certificate

Triton College real estate appraisal classes no

degree

All while working full time.

Interest To start a second career that will extend to

retirement age.

References References are available on request.

Contact this candidate