Customer Service Manager

Felicidad C. Mandapat

***** ****** *** ******** ** 92563

Home: 951-***-****

Other: 951-***-**** or 951-***-****

Career Objectives:

To find a rewarding and challenging career that provides an opportunity to

grow in knowledge and gain valuable working experience.

Education:

High School:

John F. Kennedy - Graduating Class of 2001

Work Experience:

-Child Care

June 2011 to Present (Weekends Only)

Child Care duties

-LSG Sky Chefs, Harmon Industrial Park

July 2008 to June 2011

Customer Service / Administrative Assistant

Greet visitors: ascertain nature of business and direct visitors to

appropriate person.

Answer and distribute incoming calls. Make business calls as requested by

the General Manager.

Handle communications and miscellaneous administrative responsibilities as

requested by the General Manager, Executive Office (i.e. in house

distribution, faxes, letters, typing, mailing etc.) and provide clerical

assistance to Operations, Equipment, Maintenance and Sanitation

Departments.

Read and route incoming mail, faxes and internal documents. Make copies of

correspondences and distribute to appropriate managers and departments.

Maintain appointment calendar for General Manager as requested. Provides

advice of all appointments for the day and set up appointments for the

future. Arrange travel and schedule reservations for General Manager.

Confirm airline reservations for Executive Office and Administration as

needed.

Assist with Airline duties (i.e. prepare checklist for other airlines

requiring catering service)

Handle daily cake sales by working with customers requesting to place cake

orders. Distribution cake orders to the bakery and coordinate with the

Pastry Chef for the design of cakes.

Handle outside catering events with customers requesting to place cake

orders.

Assist with the ordering and distribution of office supplies for the

Executive Office.

Carry out other related tasks as directed.

-Guam Public School System, Hagatna, Guam

August 2007- June 2008

On call Sub (Teacher's Assistant)

Assisting teacher in and outside classroom with students

Teaching direct instruction

Supervision of students on playgrounds and in hallways

Subbing classes while teachers are out sick

-Abbott Laboratories, Temecula, California

October 2006- August 2007

Sodder for Line One & Universal

Soddered a variety of wires for medical equipment.

100% wire check

Packaging

Computer Experience:

Microsoft word/excel

Mas200 (data base)

References:

Nikita Parks, Abbott Laboratories, Cell #951-***-****

Jenevieve Duguies, Amphastar Pharmaceuticals, #909-***-****

Aileen Costello, Customer Service & Quality Control Manager, #671-646-

5878/90 ext. 205

Contact this candidate