Customer Service Training
Resume:
KELLY RUDDUCK
THE COLONY, TX 75056
*************@*****.***
Career Objectives
I would like a Customer Service job where I can move up the ladder in a
company. Would also like to be with company for a long time.
Summary of Qualifications
I have worked for Stream International doing computer help desk tech for
Dell software support. I also went to school and learned about the Microsoft
software.
Work History
Aug 04, 2008 - Aug 15, 2008 JR3 Educational Associates- Waco, Texas
File Cleaner
Took (paper)files from schools and took all the staples and tape off them so
they could be scanned into computer system. Also did some filling.
Oct 04, 2007 - Jun 26, 2008 Sanderson Farms- Waco, Texas
debone
I was on production line deboning chicken. Breast trimmer.
Aug 01, 2006 - Oct 20, 2006 Providence Healthcare System- Waco, Texas
Environmental Services Housekeeping
Cleaned doctors offices, medical records, administrative offices, hotel
rooms. Also cleaned patient rooms and cleaned checkouts.
Sep 17, 2005 - Mar 30, 2006 Spherion @ Dell- Mcgregor, Texas
Computer Sales Rep.
Worked in an online chat room selling Dell computers to customers. I also
made some phone sales. Pulled up customers information in the computer and
help them setup computer they wanted.
Jun 01, 2004 - May 17, 2005 Trinity Mother Frances Health System- Tyler,
Texas
Service Associate
Helped deliver food trays to patients for breakfast, lunch, and dinner.
Cleaned patient rooms and read menus to patients. Cleaned rooms when
patients left to go home.
Dec 01, 2000 - Feb 01, 2001 MCI Worldcom- Austin, Texas
customer service rep.
Took incoming calls from customers with problems/questions regarding long
distance billing. Asked for customers name, phone number to pull them up in
the computer system. Then asked how I could help them. Documented what was
discussed and how the problem was resolved. Could add lines or take them off
the account. Could give refunds when necessary.
Apr 01, 2000 - Jun 01, 2000 Comp USA- Plano, Texas
computer helpdesk Tech
Answered incoming calls from customers that were having problems/questions
about their DSL service. Checked customers settings on their computer.
Walked them through how to check settings on computer. Had customer check
their modem to see if it was working properly. Checked to see if there were
any outages and informed customer of any outages in their area. Pulled up
customers information in computer and made notes on what we did together to
solve the problem.
Education
Feb 1996 - Aug 1997 Texas State Technical College- Waco, Texas
Education Level: Associates Degree
Major: Computer Networking Systems Ad
GPA: 3.94
Total Hours: 140.0
Graduated: Yes
Jun 1983 - Aug 1985 McLennan Community College- Waco, Texas
Education Level: Associates Degree
Major: Music
Minor: Pre-Nursing
GPA: 3.4
Total Hours: 140.0
Graduated: Yes
Aug 1985 - Aug 1988 Baylor University- Waco, Texas
Education Level: 2 years college, technical or vocational school
Major: Nursing and then Elementary Ed
GPA: 3.4
Total Hours: 60.0
Graduated: No
Robinson High School- Robinson, Texas
Education Level: High School Diploma/GED
Major: General Studies
Graduated: Yes
Occupational Experience
Customer Service Representatives( 5 yrs 0 mos )
Receptionists and Information Clerks( 1 yrs 0 mos )
Computer Operators( 2 yrs 4 mos )
1. Answers telephone calls to assist computer users encountering problems.
1 to 2 years
2. Diagnoses reasons for equipment malfunction and enters commands to
correct error or stoppage and resume operations. 1 to 2 years
3. Enters commands to clear computer system and start operation, using
keyboard of computer terminal. 1 to 2 years
4. Enters commands, using computer terminal, and activates controls on
computer and peripheral equipment to integrate and operate equipment. 1 to
2 years
5. Loads peripheral equipment with selected materials for operating runs,
or oversees loading of peripheral equipment by peripheral equipment
operators. Training only
6. Notifies supervisor of errors or equipment stoppage. 1 to 2 years
7. Observes peripheral equipment operation and error messages displayed on
terminal monitor to detect faulty output or machine stoppage. 1 to 2 years
8. Reads job set-up instructions to determine equipment to be used and
order of use. 1 to 2 years
9. Records information, such as computer operating time and problems which
occurred, such as down time, and actions taken. Training only
10. Separates output, when needed, and sends data to specified users.
Training only
Data Entry Keyers( 4 yrs 0 mos )
1. Compares data entered with source documents. 3 to 4 years
2. Compiles, sorts, and verifies accuracy of data to be entered. 3 to 4
years
3. Deletes incorrectly entered data. 3 to 4 years
4. Enters data from source documents into computer or onto tape or disk
for subsequent entry, using keyboard or scanning device. 3 to 4 years
5. Files completed documents. 3 to 4 years
6. Keeps record of completed work. 3 to 4 years
7. Loads machine with required input or output media, such as paper,
cards, disk, tape or Braille media. 3 to 4 years
8. Re-enters data in verification format to detect errors. 3 to 4 years
9. Selects materials needed to complete work assignment. 3 to 4 years
Word Processors and Typists( 5 yrs 0 mos )
1. Adjusts settings for format, page layout, line spacing, and other style
requirements. Training only
2. Answers telephone. 3 to 4 years
3. Checks completed work for spelling, grammar, punctuation, and format.
Training only
4. Collates pages of reports and other documents prepared. Training only
5. Computes and verifies totals on report forms, requisitions, or bills,
using adding machine or calculator. Training only
6. Files and stores completed documents. Training only
7. Gathers and arranges material to be typed, following instructions.
Training only
8. Keeps records of work performed. 3 to 4 years
9. Operates duplicating machine. Training only
10. Prints and makes copy of work. 1 to 2 years
11. Stores completed documents on computer hard drive or data storage
medium, such as disk. 3 to 4 years
12. Transmits work electronically to other locations. Training only
13. Types from rough draft, corrected copy, or previous version displayed
on screen, using computer or typewriter. 1 to 2 years
14. Uses data entry device, such as optical scanner, to input data into
computer for revision or editing. Training only
Office Clerks, General( 2 yrs 0 mos )
Office and Administrative Support Workers, All Other( 3 yrs 0 mos )
Computer Skills
Typing Speed:45 Words Per Minute
Apple or Macintosh Computers
Database Software (Oracle, Access, etc)
Data Entry Terminal (PDT, Mainframe Terminal, etc)
EMail Software (Outlook, Thunderbird, etc)
Internet Browser (Internet Explorer, Firefox, etc)
Networking or Lan Software (Cisco, etc)
Peripheral Devices (Scanners, Printers, etc)
Personal Computers
Presentation Software (PowerPoint, Flash, etc)
Spreadsheet Software (Calc, Excel, etc)
Word Processing Software (Word, WordPerfect, etc)
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