Manager Project
Resume:
Christopher L. Brown, CSM
Woodstock, Georgia ****9 (404) 409
cbrown
.abg1u6@r.postjobfree.com www.linkedin.com/in/chrisbrown1989gt
Information Technology Manager
Results driven IT Manager with extensive experience in leading teams on highly visible projects t hat have aggressive
timelines. Projects include the conversions of organizations from Waterfall meth odology to Agile utilizing Scrum.
Projects have spanned
401K, 403B, 457 and IRA products. Projects have included major system migrations such as Omniplus to TRAC 2000
including the surrounding applications, feature and functionality development such as Purchase Blocking & Market Timing
Restrictions, Fully Automated 360 Degree Payroll Processing, Automated Dividend and Fee Processing, Automated
Distribution Processing, Automation of System Maintenance and Monitoring. Possess a talent for leveraging personnel with
technological resources to accomplish corporate objectives within organizations that utilize Waterfall and Agile development
practices. Over 10 years hands on IT leadership that includes experience in the financial services industry with concentrat ion
in the Retirement Plans Sector, Public Sector, Aerospace Industry and the University System.
Expertise
• Project Management, CSM • Technology • Presentations and Reporting
Migrations/Upgrades
• Conversion to Agile from • Management of Remote Workforce
Waterfall • Multi Site Operations
• Crisis Management
• Project Estimating • Budget Management
• Hands on Development
• Retirement Systems Processing • Process Reengineering
Professional Experience
Convergent, LLC
Director of Technology Solutions March 2014 – Present
Responsible for providing oversight for all ongoing projects, generation of new business and providing strategic direction of
firm.
Product Development:
• Development of Functional Requirements for the development of Web based Payroll Application that is JAVA
o based
Client: Aspire, Tampa, FL (Remote from Atlanta and onsite)
Consultant, Role – Project Manager/Scrum Master March 2014 – Nov 2014
Drove multifaceted enterprise project for client to migrate from proprietary Record Keeping System to a more modern
proprieta ry Record Keeping system. Provided mi gration path for client to move from a development environment based on
Waterfall to an Agile environment utilizing Scrum.
• Project Management Responsibilities
included:
o Drevelopd a noaprovip pr ojxecutive Dashboard Reviews on weekly basis to Sr. Leadership
ed r d d maded E ect plan
o P oduce
o Served as Scrum Master for Scrum team
o Hands on Participation and Oversaw the development of Business Requirements for the UI (Participant Web
Site)
Advised client on business needs that should be considered within the Web site and planned Mobile
• Application
Business Requirements specified all features that were required to be developed for the Participant
• Web Site
Functional Requirements were embedded within the Business requirements that explained how the
• development team was to arrive at calculations and graphs associated to the web pages
Developed Traceability Matrix that allowed Business and Functional Requirements to be accurately
• estimated and utilized within Project Plan
Developed Project Plan that would be used for management of project
•
o Taught client Business Analyst how to write User Stories vs. Business Requirements
Designed plan to move client to an Agile development enviro nment and provide full project
o
transparency as required by Sr. Leadership
Connt: geapi tLLGrIndsourcn, I nc. (Remote from Atlanta and onsite)
Clie ver C nt, al C/ oup, Irvi e e, CA
Consultant, Role – Project Manager/Scrum Master March 2014 – May 2014
Served as Technology SME to evaluate seven record keeping systems and guide cl ient to determine which system was the
best fit for its strategic direction and book of business.
Troduct SuppGroManaharl(otte, NC Sept 2013 – March 2014
P he NewPort ort up, Cger Qualified Book of Business)
Technical Manager responsible for:
• Development of Partnerships with business managers to support day to day as well as strategic operations
Provided consultant support for changes required to Participant, Sponsor and Call Center Web Applications
o
Provided consultant support for changes required to Participant, Sponsor and Call Center Mobile App.
o
On going Technical support of all Qualified interfaces, includi ng Record Keeping UI for SRT, Web, Mobile and VRU
•
Designed and oversaw test plan execution for all web and mobile apps. prior to release
o
• All development was performed utilizing Microsoft TFS (Team Foundation Server)
Validation of Systems for new software releases
•
o Designed, Managed and Oversaw full regression test for Web and Mobile App. Changes as a post release test
during the implementation cycle
Allian CREF, Charlotte, NC (Remote from
TIAA ce
Atlanta)
Consultant, Role – Sr. Business Analyst Aug 2012 – August
2013
Remotely drove project phases from Functional Requirements through implementation on a multifaceted enterprise
project to
move Guaranteed IRA accounts to Indexed IRA Accounts. The project involved both business and technology
changes.
• Project Management Responsibilities included:
o Presend witn of veloject snat uesting ag d atuss nnsreunits to drting s tsoltuitionuderd Sr.j eceaderllhip es and retain
tatio h de pr opme t t, t s durin n stbu i i e s view mee ive re ha ncl fo pro L t cha s eng
o Worke
delivery schedules and budgets
Status tracking of project and reporting to Sr. Leadership across 3 work streams of project that was
o
top enterprise priority
Repositioned from work stream originally assigned to become key resource on work stream that was considered
•
top priority of Senior Leadership by partnering with business and technical resources to deliver the phases of
Functional Design through Implementation
o Project was in reveredusnw hen bered ht on board zero defects
d stat a d deliv roug on time with
o Project was reco
• Partnered with business resources to define Functional Requirements on Enterprise Level Staple Value Product and
Functional Requirements for IRA Substitution project.
• Identified as key resource to drive conversion of project from Waterfall to Agile during the development phase
Manager Applic a, GA
Hartford, Atlantation Development, IT Management Oct 2010 – Aug
2012
Remotely manage development team consisting of 10 individuals including Technical Leads, Application Developers and
Business
Analysts located in the Windsor, CT, Boston, MA offices and remote locations. Daily duties include project management,
budget oversight, personnel management, management oversight for application development.
Manager of Compliance and Payroll Team within Retirement Plans
Group:
• Technical manager with responsibility for partnering with busine ss groups such as New Business, Client Relationship
Managers, Business Operations and Compliance Reporting with the objective
to:
o Development Methodology for enterprise level project was Waterfall, AGILE concepts were utilized
within smaller enhancements
o Operated as an advisor to Business Partners to establish the TRAC plan settlings that address client needs
o Partnered with Business Peers to understand and solution business objectives
o Drove a strategic direction for Feedback Reporting
o Supported current installation of Feedback Reporting
o Drove a strategic direction for Compliance Reporting
o Drove strategic project for integrated payroll processing against the DST TRAC System
o Support current installation of compliance reporting applications
o Support current non standard payroll systems while strategic project is in flight
o Provided Oversight, direction and code reviews of solutions developed in JAVA, .NET/C # and COBOL
o • rovided Oversight and Hands on input to Project plans
P Projects like Enterprise Payroll Project utilized Visual Studio ver. 10
Manager of Financial Application Development Team within Retirement Plans
Group:
TechnicaDmvelager entt h retspodologyty aorWaverfall ent efforts within the following areas:
l e an opm wi Me h onsibili wf s de t elopm
•
o
o Commission System Changes required to support migration to from Omni to TRAC Record Kee ping system
o Strategic direction of non standard payroll processing
Workflow imaging system for migration for commissions from an in house system to a vendor
o
managed application
Atlanta, GA
Hartford,
(Acquisiri,on) Management 1999 – Oct. 2010
Directo t IT
Merrill Lynch, Atlanta, GA
(Acquisition)
Vice President, Manager of
Applications
Manage a team of up to 9 Application Developers across multiple sites, including remote workers and contractors. Daily
duties include project management, budget oversight, personnel management, consultation in both application development
and production support.
Technical manager that acted in capacity of SME for Enterprise Strategic Reporting project of Legacy Omniplus Data
•
and ongoing TRAC data
o Translated In House Developed Data Warehouse SQL query data elements to associated Omniplus data element
and on to Corresponding TRAC data element in support of conversion effort from Omniplus to TRAC
Converted Sungard’s Omniplus Reports to a Self Service Mod el within Business Objects
o
Technical manager acted in capacity of SME for migrating payroll processing of the Corporate and Government books of
•
business to in house developed payroll system that processed against Sungard’s Omniplus to DST TRAC
Managed all phases of the Project Life Cycle including the development and maintenance of the Project Plan
o
Participated hands on with development of Product Build utilizing Data Express for creation of TRAC
o
Transactions
Developed technical solutions for the defined business requirements
o
Introduced use of concept of JAVA REGEX class to move development of product from DataExpress
(COBOL) to JAVA and .NET (utilized Visual Studio ver. 8)
Produced and maintained effort estimates
o
Operated as role of BA to Gather and Document Detailed Business Requirements
o
Technical manager identified as key resource for transition surviving Atlanta applications to Hartford data center in
•
support of Atlanta site closure
Technical manager that was responsible for hands on UNIX administration for Atlanta
•
Technical manager t hat was responsible for leading the transition/migration of applications from the Atlanta data center
•
to the Connecticut data center to allow for the Atlanta site closure.
Technical manager that was responsible for planning, solutions design, oversight an d implementation of key migration
•
projects that enabled an 8 month corporate objective to the move the Atlanta book of business from Sungard’s Omniplus
Platform to DST’s TRAC Platform. The successful project completion yielded a savings of more than $5Mil lion:
All solutions were developed utilizing AGILE and SCRUM concepts
o
Developed Solution and implemented plan to reduce an original multi year estimate for the analysis of 15,000+
o
OmniPlus text files to successfully complete the objective within an 8 week target without increasing overhead cost
Developed Solution and implemented plan to reduce an original estimate that exceeded 48 hours for the data
o
extraction required to migrate the data to successfully complete the objective within a target of 6 hours
Managed complex mapping exercise for migration of OmniPlus to TRAC data elements
o
Managed and participated hands in all SDLC phases for custom payroll processing related to the TRAC migration
o
Responsible for gathering requirements, solutions design, documentin g required changes, development and
testing of changes
Gathered Business Requirements and designed a solution that would allow the automated recapture of an annual
o
potential $4 Million in rollover assets to continue for terminated plans and participants in the new environment
Technical Manager assigned to analyze feasibility of the corporate objective to migrate The Record Keeping System for
•
The Hartford from OmniPlus to TRAC
Managed the Corporate Level Objective to convert Distribution Processing from th e Sungard Omnipay system to The
•
Hartford Disbursement System (ADS) within an aggressive 4 month timeline
Leveraged the talents of in house resources to cross train team members in order to achieve technical separation from
•
Merrill Lynch without the engagement of contracted resources or expenditure of costly training dollars
Instrumental in the successful separation from Merrill Lynch to The Hartford by increasing responsibilities such as web
•
and imaging systems support and by developing technical solution s that allowed for the successful decoupling of
sensitive applications such as trading operations and payroll processing with a reduced staff
Managed the Atlanta portion of the technical migration of $6.2 Billion book of business from Atlanta UNIX Omniplu s
•
Platform to New Jersey MLII Mainframe platform within 8 months which allowed the sale of the business to The
Hartford to occur on schedule.
Managed all project phases of PVCS Source Control Integration of Omniplus Text Files for three development
•
organizations both within and external to IT. Product became known within industry and sought by competitors.
Successfully developed and implemented cross training plan to integrate Omnicore team, increase skill sets, expand
•
resources available for project deployment, provide product support stability and not incur external training costs or the
need for outside contracted support
Merrill Lynch, Atlanta, GA (Acquisition) 2005 –2007
Assistant Vice President
Continued to function as Sr. UNIX Administrator for Core Applications Development Team
Focused on strategic projects that were in support of corporate objectives rather than day to day operations. Backend
nd rd
Operational support responsibilities were performed primarily as 2 to 3 tier trouble solution escalations.
Development Methodologies included Modified Waterfall and AGILE with SCRUM teams
•
Enabled Contracted resources to be rapidly deployed on Corporate Objectives by developing training Material to
•
quickly and effectively educate people on our custom installation of OmniPlus
Interviewed, screened and recommended candidates that applied for COBOL and HPUX scripting roles in
•
our environment.
Recognized as an instrumental technical lead in the success of the OmniPlus 5.5 upgrade by leveraging in house
•
personnel to achieve the modification of approximately 500 UNIX scripts in a one month time schedule, managed
and participated hands on with the parallel testing effort and providing regular status updates to report the progress
for project tasks that were assigned to me
Developed solution design and coded a new release of the our Custom JOB Management System that during SIT
•
testing demonstrated a 50% reduction in nightly batch cycle run times
AMVESCAP Retirement Inc., Atlanta, GA 2004 –2005
Sr. UNIX performance tu ninder r tpplARIionstom enoprmemt nt wi tTea m centrated focus on the backend web application
Performed Administrator un g fo A he icat cu s Devel vi on n eWeb h a con
support. Moved into a higher tier operational support model for the operations that I supported as UNIX team lead prior to
the reorganization.
Developed Solution and code for ARI custom Job Management System to dynamically re act to the
•
environmental impacts.
Development Methodology was Waterfall with AGILE and Lean influence
o
Upgraded code by receiving systematic inputs such as CPU, Memory and Disk Capacity and COBOL licenses
o
utilization information as well as FIN_WAIT_2 States to automatically throttle internal user submitted job
processing so that participants utilizing the web products would not experience system impacts
The successful implementation transformed the primary support to being proactive vs. reactionary.
o
Designed and coded backend processes for 401k Star Product to allow Plan Sponso rs the ability to efficiently
•
process payrolls via the web product that exceeded 1,000 lives
Designed and Coded Common paging/notification system for the backend OmniPlus System so that Merrill
•
Lynch regulations of not using SMS paging were satisfied
Devised Capacity testing method to solution HPUX Server Replacement project
•
AMVESCAP Retirement Inc., Atlanta, GA 1999 –2004
Team Lead for UNIX Administrators
Performed oversight of the backend production operations for all UNIX enviro nments. These operations were 24x7 and
included the design, coding, specification and implementation of specialized UNIX scripts and utilities that enhance the
efficiency, s tability and recoverability of the UNIX environment. The tools utilized include n ative HP UX, HP OpenView
products (i.e., OmniBack) and EMC applications (i.e. Time Finder and Power Path). In our environment, custom UNIX
scripts were developed to enhance our installation of Sungard’s Applications which included OMNIPLUS, OMNIPAY,
401KST AR and custom integrated programs developed by ARI to facilitate record keeping of retirement plans managed by
ARI.
Recognized as a lead UNIX administrator for following Omniplus Upgrade efforts:
•
o Omniplus ver. 5.1 to ver. 5.2 – Our 401K Star Product Line was on version 5.1. This upgrade synchronized
our releases
Omniplus ver. 5.02 PTF12 to Omniplus ver. 5.2
o
Omniplus ver. 5.02 to Omniplus ver. 5.02 PTF12 – Named a PTF; however, data structure changes caused it to
o
be handled like a general release
Developed improvements to for the integration of OMNIPLUS 5.2 into ARI environment by utilizing concepts of
•
the AGILE development such as the ability to run in a clustered environment, scalability to allow for the
redeployment of hardware in lieu of additional purchases and proprietary systems to allow a competitive advantage
within the Retirement Record Keeping Industry
Performed Project Management and hands on activities for projects that were assigned to UNIX team
•
Worked with business units to understand require ments and develop solutions to overcome business challenges on
•
items such as Dividend/Fee Processing and large scale conversion efforts for clients like Fleet Bank
Performed capacity planning for the UNIX servers and disk storage systems
•
Played a significant role in third disaster recovery test for ARI by incorporating experience gained in earlier mock
•
disasters and proving the feasibility of Remote Recovery
• Played a significant role in designing and modifying ARI’s proprietary programs that enabled the O MNIPLUS
Nightly
Batch cycles capacity to increase the processing from 400 plans in four hours to 1000 plans in 1
hour
Automated OMNIPAY Nightly batch cycle which resulted in a savings of approximately FTE and a more
•
reliable process
Collaborated with Sungard UNIX Development to Migrate and integrate 401KSTAR Product line effectively
•
and efficiently to Atlanta from development environment at Sungard .
Maintained Contracts for UNIX Hardware that included HP V2500, HP K580’s, T600 and EMC 8430
•
AMVESCAP Retirement Inc., Atlanta, GA April 1999 – Sept 1999
Programmer Analyst
Designed, developed and implemented specialized programs that were utilized in conjunction with the 401K Financial
Record Keeping business across multiple platforms. In addition to programming duties, served as one of the Senior
System Administrators for the HP UX environment which housed the company’s mission critical business applications.
Development methodology followed what later became know as AGILE. Daily meetings followe d what became
•
known as Scrum meetings
Designed and coded specialized applications to convert client’s payroll to Y2K compliant.
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Modified Vendor Written COBOL to create transfers in and out of moneys from core 401K funds to State Street Bank
•
to be utilized in Self Managed Accounts.
Modified client piece of State Street programs written in Visual Basic 6.0 to allow for automatic file delivery.
•
Education
Georgia Institute of Technology, Atlanta, GA
Bachelor of Science, Management Major
Scrum Alliance
Certified Scrum Master, Member 000329353
Recognitions/Awards/Accomplishments
2010 Recipient of Enterprise IT “Mover & Shaker” Award for my contribution to the TRAC migration project
•
2009 Rising Star Award – Monetary award for my contribution to the Payroll Project within the TRAC migration project
•
• 2009 Shining Star Award – for having gone “above and beyond the call of duty” in support of the TRAC Migration
Dress
Rehearsal
1996 Published on front page of business section by The Marietta Daily Jou rnal for developing one of Georgia’s first
•
local government Internet sites that disseminated public information.
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