Customer Service Sales

Lauren M. Tessier

**** ***** ****** ***** ****, MN 55038 *651-***-***** **********@*****.***

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Education

University of Wisconsin-Eau Claire, Eau Claire, WI

B.A. in English L i terature, Graduated December 2009

Skills

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Six years successful customer service Special talent for quickly developing

experience r apport and relating with people

• •

Solid communication skills Experienced with M icrosoft Office

• •

Creative and resourceful in generating Task oriented and highly motivated

new ideas and solving problems

Work Experience

Kinder Gardens Child Development Center, H ugo, MN J anuary

2011-present

Lead Teacher A pril 2011-

present

• Develop effective age appropriate monthly lesson plans that encourage academic growth

• Design and administer monthly newsletter to promote family involvement with their child and

w ith Kinder Gardens

• Research progressive learning activities to stimulate physical, emotional, and social

development

• In teract extensively with parents to provide regular progress reports

Assistant Teacher J anuary 2011-

April 2011

• Assisted Lead Teacher with daily instruction

• Sustained a focused and well-behaved classroom at all t imes and addressed disciplinary issues

as they arose

• Observed teaching techniques to develop own instructional methods

Borders, R oseville, M N J une

2010 – Februa ry 2011

Bookseller

• Developed rapport with guests by answering questions, locating merchandise, recommending

media, and resolving conflicts in a professional manner to increase f loor sales

• Maintained supportive work environment by immediately addressing co-worker concerns

• Strived to hit sales goals and quotas given daily by using sales techniques and up selling

clients on popular Borders products

• Successfully encouraged repeat business by recommending the Borders Rewards program

• Researched upcoming media releases to provide superior customer service

T he Tannery & Hai rbenders, E au Claire, WI September

2007 – May 2010

Assistant Manager

D ecember 2008 – May 2010

• Managed and delegated responsibilities to a staff of 10 salon coordinators

• Completed payroll and prepared weekly schedules

• Provided customers and other employees with product and service information

• Followed up on customer inqui ries to successfully resolve complaints and diffuse tension to

ensure satisfaction

• Ordered salon products from vendors and researched new products within the tanning

i ndustry

• Developed new advertising specials monthly

• Focused on selling tanning packages to drive business and increase personal income through

commissions

Salon Coordinator September 2007

– November 2008

• Handled client appointments and ensured a high quality salon experience

• Successfully up sold products and services resulting in routinely exceeding company quotas

Additional Work Experience

Kennel Assistant, T he Ark Animal Hospital, Eau Claire, WI, 2008-2009

Café Worker, M arketplace Café, White Bear Lake, MN, 2005-2008

Sales Associate, T he Buckle, Eau Claire, WI, 2007

Volunteer Work

Eau Claire County Humane Association

2009-2010

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