Sales Customer Service
Resume:
BETH AKER
ZEPHYRHILLS, FLORIDA 33541
*******@********.**.***
Business and Sales Management
Expert Management Superior Sales Skills Professional Development Coach
PROFILE Experienced management professional with over twenty years of
successfully exceeding sales goal. Seasoned staff supervisor. Creative
designer and developer of training tools. Successful initiator of sales
techniques that maximized effectiveness and secured exceptional end
results.
. Exceptionally well organized, self-motivated, and creative.
. Proactive problem solver
. Expert facilitator of professional development
. Highly effective communicator
CORE STRENGTHS
Strategic Planning Top Sales Producer
Sales Management Time Management
Developing Training Curriculums Training and Coaching
Business Development Committed to Excellence & Integrity
Customer Relations Highly Effective Intrapersonal
Skills
Proactive Exceptional customer service skills
PROFESSIONAL EXPERIENCE
Officer in Charge United States Postal Service 2008-
Present
Effectively managed counter operations to increase bulk mail permits from 1
to 4 making office more profitable.
Key Achievements:
. Increased office revenue by 75%
. Initiated a promotions program that increased traffic by 100%
. Corrected work flow to better serve the guest, as well as to
increase productivity and time management.
. Developed working relationships with President and VP's at the
University to sustain longevity of this post office, subsequently
resulting in the decision to retain this office.
Sales Trainer/Coach Royal Caribbean Cruise Lines,
Inc. 2006-2008
Developed networking relationships to promote Certified Vacation Planning
Success. Implemented the "INBOX" procedure, streamlining the methods in
which agents are notified of critical information and individual
productivity results. Reduced agent discrepancy issues by providing
critical training of the program & procedures. Established solid working
relationships with subordinates, peers and managers.
Analyzed and tracked agent data for purposes of optimizing their
performance. Developed sales curriculums.
Key Achievements:
. Developed a tracking method for agents to monitor their goals &
achieve consistent growth resulting in a 20% increase in 2 core
competencies
. Grew individual and team revenue by providing technical support &
cross training
. Consistently #1 sales team in the CVP Department for 2 years.
. Exceeded all sales goals by 10-30% consistently.
Store Manager/Sales Assoc. Things Remembered 2003-2008
Developed promotional challenges for Region 7: Sales contests, Revenue
trackers and store specific incentives. Regional Training Manager: Trained
new managers and staff.
Key Achievements:
. Recipient of multiple Sales Awards
. 1st Level 5 Master Engraver
Coach, Sales Trainer Sprint Telecommunications 1993-2002
Outside sales for Sprint Yellow Pages, 2001-2002. Trained and supervised
over 100 sales and collection agents. One of 4 Supervisors to
transparently merge the three state call centers, regarding policies,
practices and procedures. Acted as President of Women United, a women's
organization designed to develop, cross train during the merger of the call
centers. Facilitator of the Sprint Community Relations Team for 7 years.
Key Achievements:
. Recipient of Sprint's "Spirit" Award 2 years consecutively
. Recipient of over 20 sales awards, 7 of those being the Diamond
Club Sales Master Award.
EDUCATION
St. Leo University, St Leo Florida; International Tourism and Hospitality
*Deans List*
Edison Community College, Piqua Ohio; Business Management
Indiana Travel Academy, South Bend Indiana
CERTIFICATIONS
CLIA ACC, currently working on MCC
Lear Group
Gap Assessment
Blanchard Leadership
[pic]
Contact this candidate