Customer Service Quality Assurance

FELICIA tempro

* *** ***** *********, ** *****

631-***-**** ********@***.***

OBJECTIVE: To obtain a position in the Manufacturing industry utilizing

my extensive computer knowledge and customer service experience.

EDUCATION:

Wilson Technological Center - Dix Hills, NY

2011

Medical Insurance and Coding Specialist

Course curriculum includes the following:

Medical Terminology Communication Skills Patient

Bill of Rights

Use of ICD-9 and CPT Coding Manuals Licensing Proxy

Medicare and Private Billing Procedures Electronic Billing

Medical Records

Consent Policies and Procedures Malpractice Legal

Responsibilities

Anatomy and Physiology HIPPA Guidelines

Telephone Etiquette

Electronic Appointment Scheduling Appointment Management New

Patient Entry

Ledger Cards & Pegboard Systems Credit & Collection Policies

Billing Services

CERTIFICATIONS: NCCT Certified Medical Insurance and Coding Specialist

2011

WORK EXPERIENCE:

Contract Pharmacal Corporation - Hauppauge, NY

8/2003-9/2010

Proofreader/Quality Assurance

. Proofed OTC drug and dietary supplement labels, IFC's, inserts

ensuring regulatory and

label compliance.

. Assisted customers via telephone and emails with questions and

concerns.

. Performed clerical work including: data entry, filing, faxing

and photocopying.

. Compiled Certificates of Analysis, prepared raw material samples

for inside/outside

testing and furnished customers with MSDS sheets.

. Maintained log and record books and reviewed completed batch

records.

Better Living Now - Hauppauge, NY 2/2008-

11/2009

Insurance Verification Representative

. Ran verification and eligibility for Medicaid diabetic patients.

. Data entry of patient histories, insurance, billing and CSC

notes into computer.

. Processed information received on intakes, triaging and follow

ups on Tickler System.

Citation Clinical Labeling Systems - Farmingdale, NY

1/2001-9/2003

Computer Operator

. Designed and produced clinical labels and booklets for

pharmaceutical companies.

. Trained and assisted new computer operators.

. Updated and maintained accurate records in all phases of the

production cycles.

. Ensured compliance to cGMP's and company policies and

specifications in handling

Control, printing, issuance and accountability of printed

labeling materials.

COMPUTER SKILLS: Medical Manager, MS Office Suite, Windows, AS400,

Foxpro, Trakstar, LabelMatrix, Label View, Pagemaker, Teklynx,

Alphalan, Epaces, eMedNY, SOP's and cGMP's.

Contact this candidate