Manager Process Improvement
Resume:
Mark Fitzpatrick
Summary
Senior Process Improvement Manager seeking an opportunity to drive
organizations to the next level of operational excellence. Demonstrated
expertise in all aspects of change management life-cycle:
Creating will for change: Relationship management, business
assessments, value-stream mapping
Developing strategies: Hoshin Kanri, steering team deployment,
roadmap development, offsite facilitation
Embracing concepts: Lean Enterprise, Balanced Scorecard,
Product Life Cycle, Six Sigma, Effective Meetings
Utilizing tools: VOC, CTQ, COPQ, FPY, SIPOC, VSM, A3, 3P,
DMAIC, 5S, SMED, FMEA, ABC, ROI
Managing projects: Over $535M in revenues generated from
projects managed in complex environments
. Driving rapid change: Facilitated over 80 Kaizens generating >
$60K+ average savings per event
Empowering others: Daily continuous improvement, customized
training, associate-driven solutions
. Improving businesses: Over $30M in savings generated via driving
process improvements into reality
. Sustaining operations: Integrated process audits, floor-level
dashboards, leader standard work
Exceptional facilitator, coach, manager, and problem solver with the
resolve, experience, and ability to deliver maximum value for you and your
business.
Professional Experience
WCMG Inc.
Charlotte, NC
Continuous Improvement Consultant Contractor
2011 - Present
Delivering value to small and mid-sized clients through lean, six sigma,
and project management toolsets. Responsible for relationship management,
strategy development, improvement plan deployment and site governance.
. Growth-focused assessment for $20M light manufacturer yielded over $5M
in capacity expansion opportunity within current footprint. Go-
forward process improvement plans under development.
Insource Performance Solutions LLC
Charlotte, NC
Vice President, Process Improvement
2007 - 2011
Nationally recruited into role reporting to COO and member of executive
team which successfully sold this private equity backed $50M, 1600 employee
non-asset based third party logistics provider for very favorable multiple.
Company tagline: "Redefining workforce performance. People. Process.
Results."
. Managed high-performing 12-person cross-functional team responsible
for assessments, pricing, implementations, and continuous improvement
processes within all active customer segments including apparel,
automotive, electrical supply, fulfillment, health and beauty, home
products, retail and specialty foods.
. Successfully installed >$30M in annualized new business revenue across
several marquee Fortune 500 customers including Walmart, Moen, Hanes
Brands, and Michelin.
. Cumulatively saved customers >$3M on annualized basis through adoption
of engineering team based solutions.
. Leveraged Lean / Six Sigma experience to standardize and remove system
waste from key business processes including assessments, pricing,
implementations, and operations.
. Established and managed key Safety, Quality, Delivery, and Cost
indicators, including P&L, during 1st 90 days and ensured seamless
hand-off occurred to sustaining operational teams.
Dell Incorporated
Nashville, TN
Senior Lean Consultant - Dell Americas Organization
2005-2007
Responsible for driving Lean cultural transformation inside Dell's highest
volume desktop manufacturing facility via strategy development, training,
mentoring, change agent proliferation, and Kaizen facilitation.
. Delivered over $3M in savings through training and deployment of 20+
Change Agents to drive improvements.
. Facilitated development of $8B Dell facility annual improvement
strategy and subsequently deployed governance process to drive
progress to plan and establish sustaining protocols.
. Guided facility leadership team through Lean training and value-stream
map development which resulted in prioritized improvement roadmap and
15% sustained reduction in order queue time.
. Established cross-site Governance Standardization Working Group to
proliferate best practices across US sites.
Mark Fitzpatrick
Sigma Breakthrough Technologies Incorporated
Portland, OR
Strategic Lean Implementation Consultant Contractor
2003-2005
Recruited into role to facilitate management support and drive Fortune 500
client teams to improve manufacturing and development processes through the
implementation of Lean Enterprise and Six Sigma process improvement tools.
. Accrued annualized savings of $1.2M by coordinating and managing
deployment across multiple sites.
. Managed dozens of Kaizen events employing Lean concepts and trained
numerous management team members on Black Belt and Master Black Belt
concepts such as DMAIC and DFSS.
Intel Corporation - Desktop Products Group
Portland, OR
Multinational Corporation Account Manager
2000-2002
Recruited into position to manage all aspects of Fortune 500 (Gateway
Corporation) account including strategic relationship, design wins,
forecasting, quality, pricing, and sustaining for Intel's Desktop Products
Solutions Division.
. Increased market segment share 50% and averaged annual sales of $180M
by focusing on quality, process improvement, customer orientation, and
best-in-class pricing.
. Achieved Intel prestigious Vendor of Choice approval 9 of 10 quarters.
. Reduced customer pricing 15%, which resulted in $20M+ in savings to
Gateway while maintaining Intel profitability goals via deployment of
new break-through customer specification, pricing, and feedback
process.
. Enabled joint product development teams to focus on cost-reducing next
generation products by removing competitive pricing hurdles via
establishment of long-term vendor relation agreements.
Intel Corporation - Desktop Products Group
Portland, OR
New Product Introduction Program Manager
1998-2000
Drove large, multi-functional teams through desktop motherboard product
development lifecycle in highly dynamic matrix-management environment
bounded by strict schedule, cost, and customer requirements.
. Led numerous product development programs for Gateway, IBM, and Dell
from concept through launch into high-volume manufacturing, on time
and under budget, resulting in average revenues of $50M+ per product.
. Consistently overcame acute, eleventh-hour challenges by ensuring team
remained focused on specific goal and aggressively utilized creative
'win-win' problem solving to meet customers' needs.
. Received prestigious Intel Recognition Award for leading high-profile
task force in resolving damaging anomaly.
Intel Corporation - Technology Manufacturing Group
Phoenix, AZ
Industrial Engineer
1996-1998
Drove capacity planning, metric development, layout, and productivity
improvement projects within semiconductor manufacturing area to enable new
technology high-volume ramp with minimized cost expenditures.
. Developed output improvement roadmap to increase semiconductor
equipment capability 20% while maintaining stringent quality
controls. Resulted in savings of $3M in first year.
. Participated in award-winning international virtual team
dedicated to manufacturing success. Utilized project
management, data analysis, and team facilitation skills to pro-
actively drive capacity awareness / improvements.
North Carolina State University World Class Manufacturing Research Team
Raleigh, NC
Engineering Consultant Manager
1994-1996
Managed multiple Project Team Leaders to ensure project staffing
requirements, resource balancing, and strategy development / implementation
plans were optimized for specific customer timelines and needs.
. Developed client-based steering teams to manage Lean deployment
prioritization, measure progress, and integration with company
objectives.
. Developed training programs for client companies and team members on
project management, Lean Manufacturing, and policy deployment tools.
. Served as consulting group point for prospecting, costing, and
negotiating proposals with potential clients.
Education and Associations
North Carolina State University, Raleigh, NC, Masters and Bachelors of
Science, Industrial Engineering
Institute of Industrial Engineers, President, Chapter 067, Portland Oregon,
2004-2005
2301 Floral Avenue
Charlotte, NC
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