Customer Service Management
Resume:
L uisa De Donato
Panama City Beach, FL 32408
abg1tm@r.postjobfree.com
H I G H L I G H TS OF QUAL I F ICAT IONS:
• Bachelo r’s Degree in I n te rnational Business Administration
a nd Foreign Exchange Ma rkets.
• Fluent in both I talian and English.
• Ability to use c reativity, c leverness and social skills as a critical
marketing tool.
• Excellent multi tasking and enjoy working in a fast-paced environment.
• Strategic thinking, unique organizational, logical and p ublic
r elations skills were implemented with over 3 years of experience in
b usiness administration and 4 years in event planning .
• Strong functional knowledge of Microsoft Word and Excel.
E MP LOYME N T H ISTORY:
Bay District Schools Panama City, Florida
09/2012- Present
Substitute Teacher
• Implemented and coordinated lesson plans, while upholding board
policies and following administrative procedures.
• Demonstrated excellent time management skills and f lexibility.
• Incorporated the effective use of available technology in record
management and instructional activities.
United States Navy Panama City, Florida
04/2012-Present
Ombudsman
• As a government official appointed by the commanding officer, serve as
an information link between command leadership and Navy families,
d isseminating information through the chain of command.
• Provide resources referrals that are instrumental in resolving family
issues before they require extensive command attention.
• Serve as a critical link for the families during mobilization and
geographic separation.
Navy-Marine Corps Relief Society Rota, Spain
08/2010-10/2011
Caseworker and Client Service Assistant
• In terviewed and screened applicants utilizing caseworker assistance
p rogram (CAP) database system to process, t rack and monitor client’s
f inancial records and activities, maintaining client confidentiality.
• Prepared budgets, assessed client needs, verified eligibili ty and
i dentified available resources in order to meet needs.
• Established a repayment plan based on the ‘bottom line” of the client
budget, issued checks and entered payments in the system.
• Reviewed budgets and prepared financial reports for senior staff and
participated in decision making when processing a loan or a grant.
David Glasgow Farragut Elementary School Rota, Spain 10/2010-
06/2011
Substitute Teacher
• Implemented and coordinated lesson plans, while upholding board
policies and following administrative procedures.
• Demonstrated excellent time management skills and f lexibility.
• Incorporated the effective use of available technology in record
management and instructional activities.
Morale Welfare & Recreation Rota, Spain
04/2009-08/2010
Youth P rogram Assistant
• Performed a combination of duties mostly related to clerical and
administrative tasks, such as processing youth registration, verifying
i nformation and data entry.
• Planned and implemented activities and events to help youth and their
families foster relationships with others.
• Served as a liaison between the mili tary community and MWR
p rograms and activities.
• Reviewed and analyzed data relevant to the recreation facility through
t he evaluation of program participation data and customer satisfaction
forms.
• Conducted equipment inventory and recommended replenishing
damaged, missing, or depleted supplies to meet customer demands.
SunTrust Bank Brunswick, Georgia
10/2007-03/2008
Bank Teller
• Developed customer relationships with strong customer service.
• Met with and identified customers, promoted and advised on
i nvestment choices, displaying unique communication and marketing
s kills.
• Accurately and efficiently process and record routine t ransactions
p romptly and in accordance with bank procedures with strong
n umerical ability and attention to details.
Le Cave Restaurant Sant’Arpino, I taly
01/2003-01/2004
S upervisor
• Planned, organized, directed and coordinated the workers and
resources with f lexibility, assuring customer satisfaction.
• Maintained accurate accounting records.
• Used organizational skills to professionally implement and adapt day
to day tasks, resulting in a positive impact on the economic and
f inancial outcome.
Sucurauto Sant’Arpino, I taly
02/2002-11/2002
I n te rpreter & P romoter
• Promoted vehicle accessories and enhancements with excellent
customer service and became a critical asset in terms of business
outreach.
• Studied different strategies to promote products and how different
cultures affect the market segments and determine the production
choices.
ED UCAT ION: Universita’ Degli Studi Di Napoli Parthenope
Naples, I taly
Bachelor’s Degree in In ternational Business Administration
September 2004
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