Manager Customer Service

Ronald M. Link

702-***-**** ********@*****.***

Objective

A Management position in a Transportation or Warehouse environment where my skills and experience will be

utilized to enhance productivity and exceed company goals.

Key Qualifications

Inventory Management

Staff Development, Supervision & Routing and Scheduling

Strong communication &

Expediting Shipments

Training

Leadership

Cost Control

Fleet/Equipment Maintenance

Extensive Microsoft knowledge

Developing Monthly & Yearly Safety Compliance

Excellent Customer service skills

budgets

Experience

All Star Vending, Las Vegas, Nevada 2003 to 2011

Route Operations Manager, 2003 to 2011

Coordinate & Manage service department. Oversee the preventative maintenance of over 800 machines. Managing

service issues between Service manager, technicians and route drivers.

Negotiate contracts and pricing with vendors and rental companies.

Coordinate and lead weekly manager meetings & staff meetings. Ensure all company policies and procedures are

being adhered to.

Manage vending and bulk routes, prepare & review labor & overtime reports. Manage productivity of employees.

Develop routes to be efficient and productive. Routes organized to maintain the highest stop count per hour and

highest case count delivered per hour.

Create monthly & yearly budgets for entire company.

Manage warehouse personnel, efficiencies in warehouse, productivity of employees, review reports to control costs

of products.

Manage all facets of distribution, routes, inventory control, warehouse, service & repair, truck maintenance, safety,

creating bonus programs, HR responsibilities & follow all paperwork procedures.

Responsible for hiring/disciplinary actions including terminations. Prepared written/ verbal warnings also prepared

and administered quarterly and annual employee performance reviews.

Developed new procedures for warehouse and driver personnel to follow that would track and help ensure job

duties were completed accurately and efficiently every time duties were performed.

Oversee waste control.

2003 2006 Initially created and developed routes. Personally drove routes until there was a full and complete route.

A route driver would then be hired for this position and I would start the new route process over again.

Corporate Express, Las Vegas, Nevada 1999 2003

Transportation Supervisor, 2002 to 2003

Assistant Supervisor/Lead Driver/Driver 1999 to 2003

Direct freight distribution for an average of 400+daily deliveries ($20M annually) to clients in Las Vegas and other

parts of Nevada.

Coordinate the unloading and breakdown of office furniture and office supplies from daily inbound shipments

originating from a central warehouse in California.

Supervise and schedule a team of drivers: prepare and review labor and overtime reports: periodically test routes

and conduct ride a longs in order to formulate or revise routing to maximize efficiency.

Significantly decreased overtime and increased daily deliveries 25% without adding new drivers in 2001; as

Transportation Supervisor in 2003, cut overtime in half despite surge in business that resulted in an additional 250

weekly deliveries

Enforce driver safety and D.O.T. regulations/procedures; track and schedule truck maintenance/repair

services: ensure freight is loaded onto trucks in ways that avoid damage due to road bumps and turns.

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