Manager Customer Service

___________________ Parrish D.

Antonio____________________________________

**** ****** ****** ******* #****, Medford, MA. 02155 Tel: (H) 781/219-

**** (C) 347 / 449-9786

E-Mail: **********@****.***

EDUCATION___________________________________________________________________

________________________

MONROE COLLEGE, Bronx, N.Y

Major: Accounting 1990 - 54 Credits

EXPERIENCE__________________________________________________________________

________________________

Unidine Corp. - Rivers Edge Drive - Medford, MA

12/10 - 7/11

Cashier

Ensure that each customer receives outstanding service by providing a

friendly environment, which includes greeting and acknowledging every

customer, maintaining outstanding standards, solid product knowledge and

all other aspects of customer service. Maintain an awareness of all

promotions and advertisements. Accurately and efficiently ring on registers

and accurately maintain all cash and media at the registers. Communicate

customer requests to management. Enter all media from register into the

tally program. Maintain orderly appearance of register area and supplies

stocked. Any other tasks as assigned from time to time by any manager.

Courtyard Marriott - Rye, New York

12/05 - 10/09

Night Auditor

Organize, confirm, process, and conduct all guest check-ins/check-outs,

room reservations, requests, changes, and cancellations. Secure payment;

verify and adjust billing. Ensure that transactions that are posted balance

with cash check and credit on hand. Process all guest requests and relay

messages. Print contingency lists to have a record of all guests in case of

emergency. Ensure that any outstanding requests or problems from the

previous shift receive priority and are resolved. Run and review daily

reports/logs. Complete designated cashier and closing reports in the

computer system. Accept and record wake-up call requests and log on call-in

sheet. Count draw at beginning and end of shift prior to other staff

beginning or exiting. Process all payment types, adjustment vouchers, paid-

outs, correction vouchers, and miscellaneous charges; provide change.

Report all incidents, accidents/injuries and unsafe work conditions to

manager; place in shift report. Protect hotel assets by securing outside

access to the hotel. Complete report assignments of the Night Auditor's

pack and prepare front desk for following day operations.

RIVERBAY CORPORATION - Bronx, New York

01/06-

02/08

Rent Bookkeeper 02/07 - 02/08

Enter deposits, Receive payments by tenants, sort by owner, enter draft

amounts and maintain files.

Enter new lease information for incoming tenants into management software

and start hardcopy file. Received notices to vacate for outgoing tenants,

entered notice date into management software. Sent vacating letter to

tenants to confirm receipt and prepare close out of apartment. Assess

cleaning fee or other charges, printed and mailed refund check; filed with

credit agency when applicable. Reconciled Accounts ran owner reports and

emailed to owners. Invoiced management fees and do monthly backup.

Senior File Clerk 01/06 - 02/07

Maintain Cooperators' information that is sent to the file room by various

departments. Maintain daily logs of request pertaining of Cooperator

information by individuals from various departments. Verify monthly renewal

letters that are sent out to Cooperators. Updated Cooperators information

according to renewal letters previously sent. Reconciled bank transaction

and verified deposits.

AMSCAN INC., Elmsford, NY

10/04 - 09/05

AR/Credit Analyst

A/R Side

Post checks on a daily bases. Provides reconciliation on spreadsheets for

customers upon request. Monthly meetings with Asst. Collection Manager

regarding research on open charge backs per customer.

Credit Side

Make collection calls for approximately 300 customers. Do credit check to

insure the customer has a sufficient credit line to release pending orders.

Do monthly spreadsheet on all outstanding invoices and response from

customers. Monthly meeting with Asst. Credit Manager regarding accounts

that are on credit hold.

COMPUTER

SKILLS ___________________________________________________

_________________________

IBM (Lotus 123, Microsoft Word, Excel, Trend, Acc-Pac, Quattro Pro,

Quicken Books, Ultipro, Yardi, Oracle, Fund E-Z)

Mac (Clara Works)

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate