Customer Service Manager
Resume:
Angela Branham
*************@*******.***
Profile Summary Experienced professional with a successful career in
banking, business development, and administration.
Excel at interfacing with others at all levels to
ensure organizational goals are attained.
Proactive approach has resulted in capturing numerous
accounts and expanding client base.
Possess excellent interpersonal, analytical, and
organizational skills.
Excel within highly competitive environments where
leadership skills are the keys to success.
An effective manager with the skills necessary to
direct, train, and motivate staff to its fullest
potential.
Employment Chase Bank 2/10-8/10
Mortgage Loan Officer
High-profile management position accountable
for soliciting business accounts and
developing strategic alliances with clientele.
Generate loan volume up to two million dollars
each month
Devise and implement innovative marketing
principles and promotional sales events for
commercial projects to further support
financial growth.
Counsel high net-worth individuals and
corporate clients with regard to investment
opportunities, risk analysis, and monetary
returns.
Cross-sell banking services and products to
clientele.
Participate in community events to position
the bank as a leader within the territory.
Highlights:
Confident working in a fast paced environment
and working with upper management.
Developed a strategic marketing campaign
targeting accountants, attorneys, and medical
professionals which has generated substantial
referrals.
United Bank 1996 -
2009
Branch Manager
Directed daily operations for a retail bank,
including branch sales, business development,
customer service, and credit analysis.
Managed a staff of 9 customer service
representatives and tellers.
Analyzed financial statements and pertinent
information to determine creditworthiness of
prospective customers.
Counseled corporate clients and high net-worth
individuals with regard to their borrowing
needs.
Conducted Audits
Balanced general ledger reports
Time Manager
Possess great customer service
Education Obtaining Associates degree as a Paralegal
(Penn Foster)
Extensive Mortgage Loan training ( Chicago,
IL)
Management Training, Telephone Etiquette
training, Microsoft Word & Excel Training,
Personnel Management training, and Audit
training.
Certifications WV Licensed Realtor
Business Development Skills
Mortgage Specialist
Contact this candidate