Customer Service Manager

Shelley R. Kim ************@***.***

*** *** ****** **** ****, Unit 197 Orange Park, Florida 32073 954-***-****

OBJECTIVE

My goal is to take on a new job in Jacksonville, to work for a stable company that fits my professional

personality! I have a “whatever it takes” work ethic and willing to give everything for your company.

I am energetic, reliable person who is detail-oriented, multi-tasker and trust-worthy. I am able to work

in a team environment or have the capability to work alone.

HIGHLIGHTS

• Accounts Receivables/Payables

• Answer 8-line phone system with a “smile”.

• Assistant for Branch Manager and 3 Service Managers.

• Count high volume of checks/cash.

• Collections

• Customer Service Representative.

• Manage of 2 employees in Administrative Department.

• Payroll and Commission for 30+ employees.

• Very good at Multi-Tasking!

KNOWLEDGABLE PROGRAMS

• CNG Books

• CNG Safe

• Focus

• Kronos

• Microsoft Excel, Outlook and Word

• QuickBooks 2011

• Retail Pro

• Type 63WPM

• 10-Key 304 KPM

EDUCATION

May 85

Cambria Heights High School, Patton PA

High School Diploma

EXPERIENCE

Mar 11 to Present

Flirties

Administrative

Middleburg, FL

Sell jewelry wholesale and retail to customers all over the United States.

-Create sales orders, invoices and receive payments for customers on QuickBooks 11.

-Collections.

-Enter bills into CNG Books.

-Inventory on QuickBooks 11.

-Open and distribute mail.

-Pull product from inventory, price and tag product using Retail Pro.

-Scan bills, credit memos, invoices and contracts into CNG Safe.

-Shipping and Receiving.

-Take orders, research problem orders and revise invoices as needed.

Dec 10 to Mar 10

Unemployed

Apr 10 to Dec 10

ORKIN PEST CONTROL

Office Manager

Fort Lauderdale, FL

Work with 2,500 commercial customers and 300 Publix Stores to suite their pest control needs.

-Answer an 8-line phone system with a ’smile’.

-Accounts Payables, Accounts Receivables.

-Assistant to Branch Manager, 3 Service Managers and 22 Technicians.

-Count high volume amounts of monies/checks for daily bank deposits.

-Process Credit Card payments.

-Create/manage Excel spreadsheets for allowances, cancellations, Publix routes.

-Customer service satisfaction follow-up calls.

-Enter 1,000+ invoices a month.

-Enter Timesheets, Expenses Reports and Figure Commission amounts.

-Heavy collections for customers owing over $1,000.00.

-Payroll for 30+ employees in Kronos.

-Manage 2 Administrative employees.

-Multi-task in a very busy fast-paced office.

-30-40 complaint calls daily, enter pertinent information into Focus and page technicians.

-$500 Petty Cash.

Feb 10 to Apr 10

Unemployed

Oct 06 to Feb 10

PRO ACTIVE SPORTS

Office Manger

Altoona, PA

Screen printing/embroidery shop that screen-prints clothing for schools, colleges/universities and

businesses all over the United States.

-All A/R, A/P, and count all monies for the daily bank deposit.

-Answer phones and filing.

-Bank Reconciliation.

-Collections on past due accounts.

-Collegiate licenses and figure monthly percentages due.

-Greet customers, take orders and give customers their items ordered.

-Process credit card payments, collect cash and checks from customers.

-Process quarterly, monthly taxes, sales tax and filing on e-tides.

Sept 97 to Oct 06

KIM ENTERPRISES

Secretary, Traveling Salesperson

Patton, PA

Travel to Consumer Shows, Hunting Shows, Gun Shows, Fishing Shows and Sporting Goods Shows

selling our hand-made camouflaged fleece.

-Answer phones, take orders, pull product from inventory and ship.

-Create spreadsheets, order forms, inventory sheets and year-end paperwork for accountant.

-Do all office work: Typing, A/R, A/P, Payroll, filing, order fabric and supplies.

-Sell product to the public, cut and sew camouflage fleece items.

Experience from 1985 to 1997 upon request…

Contact this candidate