Customer Service Sales
Resume:
Michael J. Sondey
**** ****** ******* *****, *******, NC 27603
**********@*****.*** 973-***-****
Professional Experience:
Organized, personable, and computer savvy, with extensive management and customer
service experience. Knowledgeable in Microsoft Office Suite. In depth experience with
multiple UPS proprietary software systems. Willing and able to learn any computer
software systems, both off the shelf and proprietary.
Employment:
Package Center Supervisor United Parcel Service
August 2008-Present Parsippany, New Jersey
Assisting the Package Car Supervisors and Package Car Manager in the day-to-
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day operation of the Center
Dispatching package car drivers
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Monitoring and acting on daily pick up compliance for 60 drivers
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Facilitating meet-points between drivers to help distribute the work already on the
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road
Daily troubleshooting of timing conflicts regarding pick ups and deliveries
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Insure accuracy of driver statistics and payroll
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Extensive use of UPS proprietary computer systems
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Provide ad hoc training and support in use of UPS business systems for users in
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the Package Centers
Sending out equipment for repair
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Create and update Excel files to track statistics
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Manage the centers safety audit book
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Phone interaction with customers, drivers and other UPS centers
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Routinely tasked with closing the package center
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Sales Blu Lotus
2008 – Present Montclair, New Jersey
Open and close store independently
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Sales
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Customer service
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Answering phones
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Stock maintenance
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Book appointments for owner
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Retention Supervisor United Parcel Service
March 2006- August 2008 Parsippany, New Jersey
Monitored and oversaw Training and Retention of the twilight shift at Parsippany
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Managed the day-to-day operation of the Parsippany Twilight Training Dept
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made up of 10 –15 Part Time Training Supervisors and up to 30 newly-trained
employees
Worked extensively in Excel to monitor and regulate employee turnover.
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Created an Excel program adopted by the entire North Jersey District to tally and
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breakdown Mis Load performance of new employees
Updated and maintained the Parsippany Twilight Retention Audit Book daily.
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Audited the Training Supervisors’ work on a weekly basis
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Management Co-Chair of the Parsippany Twilight CERC (Co-chaired Employee
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Retention Committee)
Tasked with implementing a variety of programs based on recommendations
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from the CERC committee
Operations Supervisor United Parcel Service
February 2005 - March 2006 Parsippany, New Jersey
Managed the day-to-day operations of a PD (Package Distribution belt) that has
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10 –15 union employees and 10 bay doors with at least 8 load destinations
Responsible for maintaining overall performance for the PD
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Package Handler United Parcel Service
September 2004 – February 2005 Parsippany, New Jersey
Checked, scanned and loaded 1,000 packages per hour
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Best mis-load percentages in the work area
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Advanced up the “graduated work load” plan to the heaviest load on the PD
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Demonstrated knowledge of the work area and was tasked as back up sorter
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Promoted to Part Time Management after 6 months
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Full Time Stock Shop Rite
March 2003 – September 2004 Lincoln Park, New Jersey
Restocked shelves as needed
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Set up displays
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Prepared stock for the night shift to shelve and display
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Education:
Psychology Major 2007 – 2008
Bloomfield College Bloomfield, New Jersey
Took core courses
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Undeclared Major 2003 - 2005
County College of Morris Randolph, New Jersey
Elective courses included history, psychology, sociology, and philosophy
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References available at your request.
Contact this candidate