Customer Service Representative

Gloria Reynolds

*** ******* ** *** *****, Bristol, CT 06010

860-***-****

***************@***.***

CUSTOMER SERVICE PROFESSIONAL

LICENSED PROPERTY & CASUALTY RESPRESENTATIVE

More than 25 years’ successful experience in customer service and support

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Profile

with recognized strengths in account maintenance, problem solving and

trouble shooting, sales staff support, and planning/implementing proactive

procedures and systems to avoid problems in the first place.

1. Possess solid computer skills.

2. Excellent working knowledge using AMS/AFW Management System,

Microsoft Excel, WordPerfect, Microsoft Word, Paper Port, Lanfax.

3. Ability to train, motivate, and supervise customer service employees.

4. A team player & multi tasker.

Synopsis of Achievements

1. Created customer satisfaction reducing potential problems.

2. Started as part time receptionist working my way to full time customer

service representative assuming additional responsibilities which

broadened my ability to assist clients.

3. Implemented procedures to decrease handle time of paperwork by

automating office. Decreasing time spent looking for documents.

4. Training of new employees on computer programs & office

procedures.

5.

Unitrin Direct 2 Years

Employment

Scranton, PA

Customer Service Representative in Meriden CT Office

1. Call Center for Personal Lines Auto.

1. Handling incoming calls in regards to policy changes,

coverage’s & payments

2. Quickly and effectively solve customer challenges.

3. Cross selling other insurance needs in order to retain

account.

Edward H. Deming Agency, Inc. 23 Years

Farmington, CT

Customer Service Representative

1. Handled 1400 accounts for both Personal & Commercial

Clients in the standard, non standard & brokerage

markets.

2. Worked closely with Owner & Agents to process new

business & renewal policies

3. Worked with accountant for yearend reports

4. Handled Account Currents for Agency

5. Worked closely with Owner on the day to day dealings

of the Agency.

8 Years

The Hartford Insurance Group

Hartford, CT

Group Rater in Windsor CT Office

Worked with Underwriters to obtain all info needed to obtain

quotes.

Gloria Reynolds Page 2

Nassau Community College, Long Island, NY

Education

Associate of Science: Major in Mathematics with a minor in

Secondary Education

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