Manager Training
Resume:
Rick Klein
**********@***.***
**** **** **., ***** *****, IA 50613
Safety Specialist / Manager
Logistics / Transportation / Operations / Turnarounds / Government &
Community Relations Scheduling / Recruiting & Training / Team Building /
Project Management / Special Events
As a top-performing manager with experience in law enforcement, I've turned
around underperforming organizations, garnered cooperation with multiple
government agencies and civilian organizations, and coordinated complicated
operations. I make a positive and lasting impact by building cohesive
teams. My abilities include:
o Devising strategies that enable the smooth flow of operations.
o Building and training effective teams that successfully meet goals.
o Planning and implementing strategies for special projects.
o Acting as liaison with other agencies to build cooperation and buy-in
to initiatives.
o Developing strategies to mitigate crises.
I am a respected supervisor, regarded as approachable, loyal and
trustworthy. I have attended training in incident mgmt., FEMA,
instructor/facilitator, and diversity. I earned a degree in Law Enforcement
from The Hawkeye Institute of Technology and completed a certificate in Law
Enforcement Mgmt. at Northwestern University.
Selected Accomplishments
Instituted flexible teams to enhance performance. Faced with low morale at
first district command, created small teams of Troopers to target
enforcement for events and heavy traffic demands. Allowed Troopers to alter
shifts and assignments as needed, creating greater autonomy which increased
morale, as well as public safety.
Built cooperation among agencies to increase public safety. Relationships
with local government agencies was tenuous. Personally visited heads of
each department, offering assistance and a spirit of camaraderie.
Alleviated suspicion, building an open dialog between agencies to increase
effectiveness of all departments.
Assured smooth operation of special event. Security was paramount for The
National Governor's Conference held in Des Moines. Spent a year in planning
the inter-agency security effort, creating an action list and preparing
contingency plans. Oversaw hotel security, deploying Troopers 24 hours a
day with zero incidents reported.
Coordinated emergency response. During record flooding, roads needed to be
closed to ensure public safety. Assessing resources, developed detour
routes, built roadway barricades and coordinated personnel on a 24-hour
schedule. No major incidents of danger to stranded motorists or vehicles
were reported for three days.
Ensured successful operations. An F5 tornado struck a local town,
instigating an emergency response for rescue and recovery. Working with
multiple agencies, secured roadways, instituting evacuations and curfews
due to lack of water and basic utilities. Secured location for 10 days,
ensuring safety to both people and property.
Recognized for superior efforts. As a Trooper, was assigned to a section of
highway with a high rate of commercial vehicle crashes. Conducted detailed
roadside inspections, concentrating on driver hours and fatigue. Ensured
tired drivers were taken off roadway and rested. Decreased preventable
crashes 75%.
Career History
Iowa State Patrol, a state law enforcement agency of over 650 employees.
Lieutenant, 2006 to present. District Commander responsible for six
counties. Act as liaison with other government and civic organizations.
Plan and execute multiple projects to ensure public safety. Oversee daily
operations, and schedule personnel and training while on call 24/7.
Manage 20 staff members and Sergeants.
Sergeant, 2000 to 2006. Promoted to first-line supervisor, providing
field supervision for a team of 15 Troopers. Scheduled personnel to
assure public safety, as well as providing training at the post level.
Oversaw traffic control, evidence handling and special projects.
Trooper (Detached), 1994 to 2000. Recruited to the Motor Carrier Safety
Assistance Program (MCSAP) as a commercial vehicle driver safety
specialist. Assured driver and company compliance with regulations of the
Federal Highway Administration. Trained Troopers and led presentations to
commercial shipping companies.
Earlier: Trooper, 1981 to 1994.
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