Customer Service Software

Mary Botello

*** ****** **

Las Cruces, NM *****

Mobile: 575-***-**** ********@*******.***

Objective:

Seeking a position in the accounting field where my accounting education

and professional skills will be utilized for the benefit of the

organization to enhance profitability.

EDUCATION:

Bachelor of Accountancy

New Mexico State University, Las Cruces, NM

Honors: 2007 Crimson Scholar

May 2011, GPA 3.005

Digital Graphic Technology Associate Degree with a Web Design

Certificate

Do a Ana Community College, Las Cruces, NM

Dec 2006, GPA 3.52

SKILLS AND QUALIFICATIONS:

. Bilingual (Spanish/English)

. Ability to work independently as well as a part of a team

. Proficient in MS Office, Outlook Express, Excel & PowerPoint

. Extensive knowledge managing monetary transactions

. Basic knowledge with SAP application software

. Ability to handle multiple tasks and tolerant to stressful situations

. Exceptional customer service skills

. Familiar with the regulations of taxation law systems

EMPLOYMENT EXPERIENCE:

Beasley, Mitchell & Co., Las Cruces, NM Nov 2010-Apr

2011

Staff Accountant Internship

. Working in a team environment under high pressure to accomplish the

2,000 clients before a deadline (end of tax season).

. Entering client's data into the firm's sophisticated tax preparation

software UltraTax CS and Practice CS.

. Organizing and assembling clients' tax returns for delivery to the

clients and the IRS.

Ace Cash Express, Las Cruces, NM Jan 2008-Jul 2010

(corporate)

Service Associate Aug 2007-Dec 2007 (franchise)

. Member of a two person team which increased the loans buyback from 60%

to 90% by promoting the loans to customers.

. Demonstrated ability to handled cash (up to $80,000) properly in a

daily manner.

. Provided excellent service to customers when cashing their checks and

issuing loans.

. Cashed checks (amounts up to $10,000) by using risk analysis and risk

management materials effectively.

. Processed customer's loans accurately following written guidelines.

El Mirador Restaurant, Deming, NM Sept.

2004-May 2007

Waitress

. Handled monetary transactions

. Trained the new employees

. Provided fast and effective customer service to the clients

References: Available upon request

Contact this candidate