Manager Management

Alicia R. Smith

*** ******* **.

Grand Prairie, Texas 75051

Phone: 972-***-**** E-mail: **********@*****.***

OBJECTIVE:

To obtain a position that will enable me to use my strong organizational skills,

educational background, and ability to work well with people.

EDUCATION:

University of Texas-Arlington 2001-2005

Major: Criminal Justice

Minor: English

Degree: Bachelor of Arts Criminology/Criminal Justice

PROFESSIONAL WORK EXPERIENCE:

Ascension Capital Group 2008- Present

Bankruptcy Specialist/Training Assistant

Provide an efficient and timely service for the business by ensuring SLA's (Sevice Level Agreement) are met.

Assist with the capture and collation of the training evaluation process and providing accurate management

reports. Supporting various projects in identifying, desiging, and developing training interventions in order to

support the developement of employees.

Responsible for managing bankruptcy portfolios through bankruptcy processes and queue management.

Review incoming documentation for relevance and action. Manage work list to ensure proper follow up on

bankruptcy accounts within compliance. Review bankruptcy plans for feasibility and negotiate with debtor’s

attorney to protect the interest of clients serviced through company.

Dallas Independent School District 2008- 2008

Substitute Teacher

Followed outlined lesson plans in accordance with the school district’s philosophy, goals and objective for

substitutes. Established and maintaining a high level of classroom management which provided a positive

learning environment allowing effective learning. Assisted in upholding and enforcing school rules,

administrative regulations, and School Board Policies.

Countrywide Home Loans 2006- 2007

Account Manager

Communicated regularly and effectively with homeowners who accounts were seriously delinquent.

Identified and negotiated collection option available for each customer specific needs. Followed up on all

necessary documentation and coordinated workout completion with applicable internal departments.

Completed documentation of workout and/or collection efforts including communications, reason for default,

workout/payment plans, update phone numbers and mailing addresses. Prepared marketing materials based

upon loan criteria.

Loan- Counselor 2006-2006

Answered telephone inquires regarding real-estate loans in an inbound/outbound, high-volume call-center.

Obtained solutions for customers who are encountering temporary financial difficulties and resolved

customer issues by identifying reasons for default and establishing promises to pay.

Collected mortgage payments, outstanding fees and corporate advances.

*Referrences are available upon request.

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