Customer Service Manager

SUMMARY

Business Manager-Operation/Office Administration

Operational manager with over 12+ years' of experience in retail, health

care and banking industry. Licensed & professionally trained in RE sales.

Outstanding ability to build teams through leadership and training skills.

Used exceptional marketing presentations and sales techniques to build a

strong customer base. Proven record in cost control and accounting.

Computer skills in Mac, Windows 7, Vista & XP including Networking.

Experienced in Accounting & Financial software especially: MS Office- Word,

Excel, and Power point, Quick-books Pro, Merlin, Skyline & Turbo Tax. Misys

QCPR Quadramed, Hospital medical software application. ASG - Ticket data

base, open and close tickets to help users also VNC - Other computers to

support end users. NOVELL GroupWise 7 - Corporate Group mail system with

scheduling & training calendars to create meetings. Achieved Straight A's

student award and also Recognized for Loss Prevention & Customer Service

corporate awards. LIBOR & other memberships plus Community participant. Ran

smooth daily office administrative functions with high productivity goals.

PROFESSIONAL EXPERIENCE

7/2010-Present Licensed Real Estate Salesperson,

Laffey Fine Homes-Leading Real Estate Companies of the World, Port

Washington/NY

. Licensed & trained to facilitate for Luxury fine homes, buying,

selling, renting residential & Commercial RE.

9/2008-4/2010 Marketing Manager/Mgmt Consultant, V Care Pain

Management, Joliet/IL

. Patient marketing & Presentations, Office Management/Administration,

Follow medical policies including HIPPA rules for filing, medical

software billing support, Utilized Quick books for AR & AP including

bookkeeping. Doubled the patient flow with innovative marketing &

sales strategies.

8/2007-7/2008 Coordinating Manager/Sr. Management Consultant,

New York City-Health & Hospitals Corporation, Coney Island Hospital,

Brooklyn/NY

. Project manager for various programs, planned work flows by gathering

departments information to develop programs & trained the end users,

Utilized time management concepts & used group Wise to scheduled

meetings to complete projects.

. Data building, developed programs & prepared supplement forms for all

the hospital departments on Misys CPR now QCPR Quadramed.

. Help Desk in hospital IT department & Training facilitator. Provided

highest level of customer service followed patient safety, JCAHO and

HIPPA regulations for computer software usage.

12/1993-08/2007 Department Manager, Loehmann's Corporation, Boca

Raton/FL

. Department administration, run more than 9 stores 5 locations in

Florida, 2 locations in Illinois and also in Brooklyn, NY. Actively

participated in management, visual merchandising, sales, marketing,

renovation, new store planning, new store set-up, special events,

employee training & supervision. Utilized corporate computer software

for inventory control, quality control, safety, customer service,

financial evaluations, office accounting, auditing & budgeting to make

store operations cost effective and profitable.

. Used sales and stock report to utilize different areas of store in

order to increase penetration through innovative strategies, dealt

with purchasers for special requests for merchandise replenishment

based on store demographics and trends to drive the Sales plan.

. Successfully achieved corporate profits by 27% & reduced shrinkage

from 5% to below 1.5%

01/2000-01/2001 Consumer Banker & Loan Officer, Bank of America,

Delray Beach/FL

. Managed financial planning, financial portfolios, auditing,

personal loans, business loans, auto loans, credits, mortgages,

investments, retirement plans, insurances, personal accounts and

commercial accounts.

. Successfully contributed to its profits by high level of

customer service and financial analysis experience.

09/1990-11/1993 Manager & Financial analyst, Precision Tune

Corporation, Boca Raton/FL

. Office administration & management with diverse operations in

sales, marketing, hiring, quality control, inventory control,

waste control, special events, customer service, corporate

financial statements & portfolios, financial analysis,

accounting & auditing to maintain the physical health of

company.

. Successfully achieved corporate profits by 53% and reduced

corporate waste by 25% by incorporating time management.

EDUCATION

. Florida Atlantic University B.B.A.-Management

Boca Raton/FL

. The International University MBA-Marketing/Finance

Lahore/Missouri

. New York Real Estate Institute Licensed Real Estate

Salesperson Long Island/NY

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