Customer Service Manager

Phillip J. Sisneros

**** **** ***. *

Las Cruces, New Mexico 88001

phone #: 575-***-****

email address: *******@*****.***

OBJECTIVE:

To obtain a challenging Technical Customer Support Analyst position.

COMPETENCIES :

- Customer focused; My motto is: Customer Service is my priority.

- Skilled problem solver; able to ask the right questions to narrow down

what the problem is, troubleshoot the issue and provide an Action Plan

within a short period of time.

- Able to skillfully develop trust with customers

- Able to handle escalated issues and situations in a professional manner

- Excellent verbal and written communication skills

- Team player

JOB HISTORY:

Sitel, Customer Service Representative, Technical and BGI OCP Mentor, Las

Cruces, NM

03/09-Present

Successfully, conduct duties as a customer service representative.

Participated on the Mentor team. As member of the Mentor team,

responsible for mentoring Technical Agents and BGI Agents to assist them

in moving onto the production floor.

Jimmy Johns, Assistant Manager, Boulder, CO

09/08-12/08

Responsible for the every day operation of the store. This included

opening, closing and managing the store. Managing included being

responsible for scheduling employee shifts, responsible for accounting

the day shifts sales along with paying the employees.

CCI, IBM Dechert Help Desk, Longmont, Co

10/07-4/08

Responsible for taking service request calls and assisting customers such

as law firms with computer and other technical issues. Responsible for

updating the following shift of any ongoing customer technical issues.

Used Citrix, Microsoft Access and Microsoft Office applications.

Responsible for providing assistance with Blackberry issues when needed.

Safeway, Jamba Juice department, Assistant Manager, Boulder, CO

7/06 - 7/07

Responsible for opening and closing down the Jamba Juice kiosk. This

included counting out the cash register and preparing the kiosk for the

morning crew. Responsible for assuring customer savory satisfaction and

experience.

Center Plate Concessions, contract/per diem/oncall - Manager, Boulder, CO

11/05 - 11/07

Responsible for the successful operation of consumer food consumption

facilities during sporting events.

Responsible for customer satisfaction. Responsible for cash register

balancing and supervising of junior employees.

Rx Temp Health, contract/per diem/oncall - Pharmacy Technician, Denver CO

4/05 - 07/05

Responsible for accurately dispensing submitted medical prescriptions for

senior care facilities.

Recognized for 100% successful accurate prescription fills. Responsible

for customer satisfaction.

King Soopers, contract/per diem/oncall - Pharmacy Technician, Lakewood,

Colorado

3/05 - 05/05

Responsible for accurately and successfully dispensing submitted medical

prescriptions.

Responsible for explaining dispensed medications to customers. Responsible

for customer satisfaction.

Target Pharmacy, Pharmacy Technician(intern position), Boulder, CO

2/05 - 3/05

Responsible for accurately and successfully dispensing submitted medical

prescriptions.

Responsible for explaining dispensed medications to customers. Responsible

for customer satisfaction.

Ruby Tuesday, Waiter / Server, Superior, CO

2/2005 - 3/2005

Marshalls, Sales / Retail, Superior, CO

9/2002 - 1/2005

PROFESSIONAL CREDENTIALS:

Pharmacy Technician Certification

EDUCATION

Pharmacy Technician, Front Range Community College, March 2005

High School Diploma, Fairview High School, 2002

REFERENCES

Available upon Request

Contact this candidate