A retha Rod riguez
***** ** ***** ***. *********, FL 33032 ● 786-***-**** ● **********@*****.***
Highly motivated and skilled professional offering over 15 years of administrative and
managerial experience. Professional strengths include but are not limited to: strong interpersonal,
problem solving and decision making, organizational, analytical, time management written and
verbal communication skills, detail-oriented, ability to work unsupervised, ability to work under
pressure, team player, ability to multi-task effectively, trustworthy and highly confidential. .
Other capabilities include:
•General Accounting •Word Processing & Typing
•Accounts Payable/Receivable •Filing & Data Archiving
•Microsoft Office 2007 – Word, Excel, Power point, Outlook
PROFESSIONAL EXPERIENCE
CHABIL MAR VILLAS, Placencia, Belize 2011 – 2011
Temporary Office Assistant & Reservations Agent
• Responded to all reservations inquiry in a timely manner by email or telephone
• Collected all room revenues within 60 days of guests’ arrivals
• Coordinated air and ground transfers for guests
• Checked guest folios for accuracy of billing
• Met with in house guests regularly to ensure their needs were being met
• Updated the villa owners regularly on the steadily increasing occupancy rate
• Assisted the accountant with accounts payable
• Performed other general office duties as required by each department
BELIZE CANCER CENTER DANGRIGA, Dangriga, Belize 2008 - 2010
Business Office Manager
• Developed an effective accounts receivable system for the center
• Reorganized the filing system to enable easier access to patient’s information
• Wrote, typed and distributed all office correspondences
• Lobbied agencies to fund treatmeng for financially challenged patients
• Assisted with the triage process, prescription preparations and patient counseling
• Managed all schedules for visiting Oncologist and Interns
• Maintained the highest level of confidentiality in the office
BELIZEAN DREAMS RESORT, Hopkins, Belize 2005 – 2008
Reservations Manager
• Recruited and supervised concierge and front desk staff
• Implemented training programs to improve the quality of service
• Increased the occupancy rate by developing more attractive packages and specials
• Facilitated sales of available villas to prospectors and investors
• Established and maintained strong alliances with wholesalers and travel agents
• Handled all reservations inquiries by telephone, fax and email
• Decreased expenses by developing an effective staff schedule for the slow season
• Promoted the resort by attending local, regional and international tradeshows
• Presented regular and updated financial reports and forecasts to all villa owners
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Cell: 786-***-****•
Aretha Rodriguez
**********@*****.***
KITTY’S PLACE/BLANCANEAUX TURTLE INN, Placencia, Belize 1999 – 2005
Office/Reservations Manager
• Handled all office correspondences regarding inquiries and reservations
• Coordinated international flights and domestic air and land transfer for all guests
• Selected, interviewed and recruited new office staff
• Developed a front office manual/guide for staff to follow
• Conducted regular meetings with contractors and tour operators to discuss the high level
of service expected for the caliber of guests at the resorts
• Liaised with the Food & Beverage Manager to ensure overall top notch service for guests
• Customized marine and inland tours for individuals and large groups
• Organized weddings, banquets and company retreats for a variety of group sizes
ISLAND EXPEDITIONS CO. LTD, Dangriga, Belize 1994 – 1999
Office Manager
• Made arrangements for transfer(ground & flight), rooms, meals, entertainment for guests
• Scheduled office staff and field guides on a weekly basis
• Monitored the progress of all the kayaking expeditions via cell phone and marine
• Represented the company at government and non-governmental meetings
• Handled all communications between the Belize and Canada offices
• Kept detailed files of guests’ dietary needs, medical conditions and treatment
• Maintained efficiency by providing ongoing support and motivation to staff
• Assisted with accounts receivable, accounts payable and bank reconciliations
EDUCATION
BELIZE TEACHER’S TRAINING COLLEGE, Belize City, Belize 1993
Teaching Diploma
STANN CREEK ECUMENICAL COLLEGE, Dangriga, Belize 1990
Associate Degree, Business Administration
REFERENCES
To be furnished upon request