Customer Service Project Manager

I am a hard worker, come to work every day. I am on time every day. I am customer satisfaction

driven. As you can see from my resume I have longevity at my last two jobs. I lost both of them

due to layoffs. At my last job I worked as a customer service representative for 9 years at a

manufacturing company. It was a life science company selling research kits for diabetes and

other diseases to companies, Universities and Hospitals all over the world. I worked with

customers, doctors, PhD’s, lab techs, purchasing agents, our sales staff, our sales managers, and

district sales managers. I also worked with people inside our company. My supervisor, her

supervisor, many different managers and departments including but not limited to purchasing,

shipping, manufacturing, planning, research and development and accounting. I took orders,

helped sales people work with customers, worked with customers to solve problems and

whatever else needed to be done. I was also the relief receptionist for a multiline system which

included international calls. It was a busy phone system. I was relief when the receptionist was

on breaks, lunch, out sick, on vacation or any other time they needed me. We had 3 buildings

and did paging. I sorted mail and posted outgoing mail. I greeted visitors and directed them to

the people they needed to see or found the person they wanted. I dealt with vendors coming in

and going. I sorted pages for marketing while at the receptionist desk and did some data entry

also while there when time permitted. I enjoyed my job very much. I look forward to hearing

from you.

Linda Drummond 636-***-****

L I NDA DRUM M OND

LINDA DRUMMOND

225 Sierra

St. Peters, Missouri 63376

Home 636-***-****

Email- *****.********@*******.***

QUALIFICATIONS SUMMARY

Customer Service professional with over 9 years of expertise in successfully meeting and exceeding

customer needs. Strengths include task and detail oriented with the ability to complete a wide variety of

assignments while meeting short deadlines. Possesses a demonstrated record of performing

independently and communicating effectively with all levels of management.

PROFESSIONAL EXPERIENCE

MILLIPORE CORPORATION- St. Louis, Mo 2006 to 2010

(Millipore is a 50 year old multi-national U.S. based company specializing in technologies and

applications to ensure success in research, development and production. Millipore has offices and

subsidiaries in 47 countries along with distributors and dealers nationwide.)

Customer Service Representative (2006 – 2010)

Responsibilities include handling a high volume of customer phone requests. Processing fax orders in a

timely manner and assisting in the processing of in-house orders.

1Handled research with the manufacturing department to find out why a product wasn’t available and

when it would be available for shipment to the customer.

2Responsible for receiving and checking customer complaints including tracing missing or delayed

shipments in order to solve customer problems and therefore improve customer service.

3Handled the majority of customer calls in the St. Charles office in a team of 7 employees and was

additionally able to process a high level of accurately completed faxes.

LINCO- St. Louis, Mo 2001 to 2006

(Technologies, tools and services for the development and production of new therapeutic drugs.

Company was acquired by Millipore Corporation in 2006.)

Customer Service Representative (2001 – 2006)

Responsible for the accurate and timely entering of the customer orders. Checks the backorder list for

date accuracy on orders. Handles the updating of customer notes when orders are put on hold for credit

card failure or edit hold.

1Performs office responsibilities such as data entry, filing and collating. Assist the bookkeeper with

daily account receivables, payables and other duties in order to be current on customer accounts.

TRANSWESTERN PUBLISHING/WORLD PAGES – St. Louis, Mo 1984 to 2001

(World Pages was acquired by Transwestern in 2001. Talx-EKI Directory Division was acquired by

World Pages in 2000)

Scheduler/Project Manager (1996 – 2001)

2Scheduled 300 jobs per month in which each job was scheduled for 5-8 production teams.

Coordinated work to ensure that all jobs were completed accurately o met deadlines. Assisted

when necessary as the receptionist to direct clients, staff and vendors.

LINDA DRUMMOND Page Two

(Professional Experience – Continued)

Quality Control Services Supervisor- Talx Corporation (1994 – 1996)

Weekend Shift Supervisor- Talx Corporation (1993 – 1994)

Quality Control Services Clerk- EKI, Inc. Talx Corporation (1986 – 1994)

Off-Site Batch Clerk-EKI, Inc. (1985 – 1986)

Home worker- EKI, Inc. (1984 – 1985)

EDUCATION

Diploma, Normandy High School – St. Louis, Missouri

i

i References: last Supervisor Karen Denison 636-***-****, previous supervisor now HR Marlene Niederhelm 636-***-****,

co-worker Barbara Weber 636-***-****

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