Customer Service Quality Assurance

RITCHI V. TRAYA

***** ******* **** *****

Jacksonville, Fl 32258

*******@*****.***

904-***-****

OBJECTIVE: A Micro Laboratory Technician position that will provide an

opportunity to achieve

organizational goals through continued development

of professional skills.

SKILLS:

. Has experience working in a micro laboratory

. Has working knowledge of biotechnology techniques

. Computer literate (Word processing, Spreadsheets, Statistical

analysis)

. Experienced in developing and following SOP's

. Well trained in doing research from writing project proposals to

publication

. Ability to interact in multi-disciplinary environment

. Operation of laboratory instruments for basic chemical and

Biotechnology analyses

EDUCATIONAL SUMMARY:

BS Agricultural Engineering, University of the Philippines Los Ba os

Major in Agrometeorology, Farm Structures and Environment

Part- time Student

Florida State College in Jacksonville, Aug 2010 to date

A.S. Biotechnology Laboratory Technician

PROFESSIONAL EXPERIENCE:

Scorer

Pearson Flexible Scoring, March -April, 2011

. Scores Students' Responses for exploratory writing

. Scores Students' Mathematical responses to state standardized

tests

Quality Assurance Specialist

I-Tech Personnel Inc. May to October 2008

. Evaluates chemical and organoleptic properties of products during

processing

. Performs process audits in assigned machines.

. Initiates efforts to correct all non-conformances with team

leaders.

. Writes report on parts, products and processes that fail inspection

in compliance with GMP standard.

Part-time Store Associate

Pier 1 imports - October, 2007 to May 2008

. Is responsible for providing customer service that drives sales

. Rings customer sales on the register

. Assists in setting up and recovery of the store

University Research Associate II

Postharvest Horticulture Training Research Center, April 1997 to

October 2002

University of the Philippines, Los Ba os, Laguna, Philippines

. Conducts research and development on postharvest systems

. Works closely with project cooperators to improve packinghouse

operations

. provides technical assistance to project cooperators

. Collects data, conducted laboratory and statistical analyses

. Documents the study, written scientific reports and published them

. Designs, constructs and implements a hot water brushing system for

fruits and vegetables

. Conducts Rheological studies on fresh produce

University Research Associate I

Institute of Food Science and Technology, 5 years

University of the Philippines, Los Ba os, Laguna, Philippines

. Assists in instructional responsibilities of supervisor

. Conducts scientific researches in packaging, drying, size reduction

and process control

. Designs cabinet dryers for fruits and vegetables.

. Designs and constructs controlled atmosphere for various

applications.

VOLUNTARY WORK

Volunteers for Sunshine Math Program of DCPS

Contact this candidate