Customer Service Training

AMANDA E. TUREK

Email: ******.*****@**.****.***

********@*****.***

Phone: 651-***-****

CIVILIAN EDUCATION:

• 03/2009, 33 credit hours, Associates of Applied

Science Degree in Intelligence Operations, Cochise

College, AZ

CIVILIAN EMPLOYMENT:

• Personal Care Attendant at St. David’s Child Care

Development Center

• Duties include but are not limited to:

1. Assisting and caring for individuals with special

needs including mental health, disabilities and

chronic health problems

2. Assisting in client’s home and/or community

setting

3. Providing supervision for the health and safety

of client

4. Interacting in daily living with client as well

as interacting in daily health related tasks

•Chipotle

• Duties include but are not limited to:

5. Greeting guests as they walk in the door

6. Taking any and all questions or concerns that

guests have

7. Providing excellent customer service to each

guest that enters the restaurant

8. Training new employees on the ways of the

restaurant

9. Running each guest transaction and making sure

that every guest has a great experience

10.Cooking the fresh food that we offer to our guests

11.Having knowledge of what is on the menu, how

coupons work throughout the week, and being able

to provide a list of the daily specials

12.Taking food orders, online orders, and box orders

for guests who are ordering for businesses,

schools, or for those who just enjoy the

convenience

• Ruby Tuesday

• Duties include but are not limited to:

13.Greeting guests opon entering

14.Handling the correct amount of servers to guest

ratios

15.Taking reservations and calling guests about

reservations

16.Having great customer service with guests when

they arrive, as well as when they leave the

restaurant

17.Cleaning and maintaining a beautiful restaurant

for all of our guests

• Costco Warehouse

• Duties include but are not limited to:

18.Handling all transactions in the food court

19.Preparing all the items upon guests orders

20.Sanitizing and cleaning any and all areas

21.Taking large food orders and being responsible

for having the order prepared correctly and on

time

• Steve and Barry's University Sportswear

• Duties include but are not limited to:

22.Having complete knowledge of the clothing lines

that I was in charge of

23.Having conference calls about being the

ambassador of such clothing lines

24.Representing the "Amanda Bynes" clothing line and

the "Sarah Jessica Parker" clothing line

25.Preparing outfits for my customers upon their

clothing style

26.Selling my best advice and having great customer

service, while selling my merchandise to each

individual

27.Being the best sales representative that I could

possibly be while keeping customers happy

TECHNICAL SKILLS:

• Top Secret Security Clearance/SCI eligibilty

• Proficient on Windows Vista, and MS Office

products(Word, PowerPoint, Excel, Access, Outlook).

• Certified 35M HUMINT Collector

• Three years experience in Intelligence community

• Excellent performance evaluations during the past 24

months - both (Army) and civilian occupation

• Proficient in both Sales and Food Industry

EXPERIENCE:

03/2010 - Present

E-4 SPC

US Army Garrison

Ft. Snelling, MN

• Training on HUMINT skills and basic soldiering skills.

• Administered training of inexperienced 35M soldiers to

improve proficiency in skills and understanding

• Administered training of non-MOS qualified 35M for

better preparation of the 35M course

• A unit subject matter expert on CLS and source

operations (Combat Life Saver training, conducting

meetings with source, collecting information, etc.)

10/2009 - 03/2010

Soldier in Training

E-2 PFC

309th Military Intelligence Battalion

Ft. Huachuca, AZ

• Received Advanced Individual Training (AIT) in 35M

skills

• Completed 35M course, accomplishing all tasks and

tests on the first time attempt

08/2009 - 10/2009

Basic Combat Training

E-1 PVT

3/60th Infantry Battalion

Ft. Jackson, SC

• Received Initial Entry Training (IET) in basic soldier

skills

• Completed IET course, as well as received a promotion

to E-2 and the title of Team Leader throughout the

course

• Accomplished all tasks and tests on the first time

attempt

• Gained excellent knowledge and experience on being a

leader and teaching fellow soldiers

MILITARY TRAINING:

Apr 2011 - Certificate, Force Protection Training, Ft.

Snelling, MN

Mar 2011 - Certificate, Center Of Excellence, Camp Bullis,

TX

Dec 2010 - Certificate, Center Of Excellence, Camp Bullis,

TX

Jul - Aug 2010 - Certificate, DSGS training, Ft. Sheridan,

IL

Jul 2010 - Certificate, Combat Life Saver, Ft. Sheridan, IL

Mar 2010 - Certificate, 35M10 HUMINT Collector Course

Basic, Ft. Huachuca, AZ

Oct 2009 - Certificate, Basic Combat Training, Ft. Jackson,

SC

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