Customer Service Data Entry
Resume:
Kathy Govan
Houston, Tx. *7088
******@*****.***
Objective: To obtain a challenging position in a professional and productive environment.
1980 1983 S P Waltrip Sr. High Houston, TX
Education:
• All required subjects
1984 1985 Barclay Career School Houston, TX
●Word Processing
Employment: Sr. Data Entry Operator – M D Anderson Cancer Center – (Palliative Care &
Rehabilitation Medicine) (5 1 08 – 11 23 10) – conduct patient eligibility for potential study cases;
conducts face to face interviews and administer questionnaires to study participants; recruit patients for
study; register patients into CORe; codes and enter data into the computer system following format; data
entry into databases; maintain databases; maintain security and confidentiality of patient records; manages
and files study materials; utilize PDMS and CARE systems; provides skilled and accurate data entry and
verifier operations for the accurate transfer of coded information to computer readable format; follows up for
missing or incomplete information; retrieves study data by visually reading patient record and outside
documentation and/or by verbally interviewing patients in face to face encounters; enter and maintain
information in computer database via keyboard; consults with principal investigator and other department
personnel regarding ongoing studies; consistently handles multiple task and accurately completes each
one; follow and adheres to guidelines to accomplish and complete daily work.
Data Entry Operator – M D Anderson Cancer Center – (Palliative Care & Rehabilitation Medicine) (1
2 06 – 4 30 08) – provides for skilled data entry and verifier operations for the accurate transfer of coded
information to computer; retrieves data and information from computer system as requested; enters and
verifies information according to the code shown; alphabetized and organized forms prior to entry and
verifying; responsible for the prompt performance of assigned alphabetical and numerical data entry and
verifying duties, and a variety of other related clerical tasks; assist in the preparation of monthly and annual
reports and places data in a special form for processing; all other duties assigned
Administrative Support – Allstate Insurance – (01/04 – 07/05) – administer excellent customer service;
receive, greet and direct customers to appropriate staff; assist customers with policy inquiries and claims
via telephone and face to face; built and maintained a professional rapport with customers; receive and
post payments; data entry and typing
Human Service Tech V (Substance Abuse Case Manager) – Texas Department of Criminal Justice
(03/95 – 08/03) – completed assessment (questionnaire) on all parolees with history of substance abuse;
conducted face to face interviews with parolees to gather and obtain information needed to determine type
of treatment needed; recorded all data into case file and managed an accurate and updated caseload of
100 200 files on daily basis; entered all data onto computer system for billing purposes; monitored parolee
while in treatment program; visited with parolee and counselor at treatment center; worked extensively with
counselors to determine treatment plan and discharged parolee upon successful completion of program
Word, Excel, Access, Outlook, Lotus, data entry(8,000), typing (60wpm), PDMS, CORe, PDOL, Clinic
Station, Clinical Research, protocol management, medical terminology, social work, customer service,
interviewing (face to face/telephone), counseling, case management, people oriented, detailed oriented,
team player, ability to prioritize, multi tasked, excellent oral and written communication skills, interpersonal
skills, excellent listening skills, ability to follow directions, flexible, punctual and able to operate all office
machines
Contact this candidate