Customer Service Assistant

Stephanie E. Clayton

*** ***** ****** #*

Pasadena, CA 91101

626-***-**** (cell) - ********@*****.***

My experiences of the last fifteen years have provided me with a variety of skills. I have

managed large groups of people under various circumstances. I have written for many

different audiences and presented my work in front of small and large audiences. I am

skilled in processing and synthesizing large quantities of information and transmitting it

to others in a variety of mediums. With my skill sets and experiences, I am an asset to any

group or project.

Experience

August 2008 – May 2011

Archival Intern, Huntington Library, Art Collections and Botanical Gardens

• Catalogued over fifteen collections of varying sizes

• Created Finding Aids for these collections

August 2006 – December 2010

Teaching Assistant

• Managed classrooms of twenty-five students

• Created grading rubrics for tests and research papers

January 2005 to August 2005 and May 2006 to August 2006

Assistant Director, Learning in L.A. Project,

• Wrote and edited chapters for manuscript

• Researched statistics and kept current on historiography

• Attended conferences and assisted Dr. Kerchner and Dr. Meneffee-Libey

December 2003 to December 2004

Research Assistant, Learning in L.A. Project

Claremont Graduate University, Department of Education,

Director: Dr. Charles T. Kerchner

• Conducted literature reviews

• Collected data regarding educational systems for the 20th century

• Wrote briefing papers on various topics

February 2001 to May 2002

Substitute Teacher and Part-time Elementary School Teacher, Glendora Unified School

District

• Create lesson plans with partner

• Evaluate student performance

• Discuss strategies to assist students with learning

• Follow lesson plans

• Manage students

April 1999 to February 2001

Account Clerk, City of La Verne

• Process payment of invoices

• Research billing discrepancies

• Data entry

• Customer service

• Process water payments

November 1996 to April 1999

Clerical Assistant, City of La Verne

• Customer service

• Data entry

• Invoice processing

• Payment processing

Education

• University of Southern California, MA History

o ICW Summer Research Grant, Summer 2010

o Historical Society of Southern California/Haynes Award, July 2010

• Claremont Graduate University, MA History

• California State University, Fullerton, BA History - Graduated Cum Laude

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