Customer Service Sales
Resume:
E MMA NU EL ADE DE JI
Flat *
Albany. New York.
12203
Mobile: 832-***-****
Email: ***************@*****.***
Professional Profile
I am highly knowledgeable, results oriented and performance driven Computer Science Graduate with successful
experience in positions of increasing responsibility and duties. Adept at business development, sales and marketing.
Able to plan and to work with clients to gather details of requirements and proffer lasting solutions. Leveraging my
administrative and customer service skills, I am able to effectively work in a team and handle general office routings.
Outstanding verbal and written communication skills. Able to be resourceful, self start, take initiative in proposing
new ideas and resolving challenges, look beyond day to day tasks, and work independently .I am also able to
prioritize multiple tasks in a fast paced.
Areas of Expertise
Platform (Windows, XP, Linux, Vista),Database (SQL, Oracle, DBMS)
•
Web Application and Internet, Software Programming (J2SE, J2EE, C++,PHP, html)
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Graphics Design Skill (Blender, Open GL, Adobe Photoshop, Adobe).
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Sales, Marketing and Negotiation, excellent Customer Service
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Proficient in the use of MS Office and other applications
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Ability to work under minimum or no supervision, ability to multi task and meet up with deadlines,
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Confident, fearless, honest, hard working and eager to learn
Good communication skills, creative mind with a pleasant personality
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Business development and relationship building
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Great team management strength and a good team player, high Impact decision making
•
Experience
CASHIER & PHOTO TECHNICIAN WALG RE EN S PHA RMACY, ALBANY. N EWYOR K.
USA
August 2009 Se pt e mber 2009
Interfaced with clients, proffer solutions and managed relationships to guaranteed revenue growth, captured
•
customer details and tracking down customers request
Ensured adherence to service level agreements and company’s business obligations
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Handled daily targets of incoming complains and resolved customers query via relevant system and
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application, offered advice to prospective customers on suitable products and services
Conducted monthly customer satisfaction survey with the view of generating information and data for
•
management decision making
Delivered high levels of customer service by responding to and resolved customer complaints over the
•
phone within service level requirements
MATERIAL HANDLER QUAD GRAPHICS, SARATOGA SPRINGS. NEWYORK. USA
June 2008 October 2008
Responsible for material Handling
•
CH URC H AD MINISTRATIVE AS S ISTANT RCCG TAB ERNACLE OF DAVI D
August 200 7 Oct obe r 200 7
Supported office by answering and forwarding phone calls, sending and receiving documents and
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answering inquiries, Responsible for flight bookings, hotel reservation for visiting ministers
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Customer Service PLATINUIM MEDIA August 2005 Oc to be r 200 7
Assisted in Customer Service
•
Contributed to revenue growth by offering reasonable feedbacks from field operations.
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Education
2009 2011
M.Sc,
Master Of Science Degree In Information Technology
• Clark University, Lodz. Poland
2007 2010
B.Sc,
Bachelor Of Science Degree In Computer Science
• University of Lodz, Poland
2001 2002
Dip,
Diploma in Information Technology
• University of Lagos, Lagos State. Nigeria
•
1995 2001 West Africa Senior School Certificate
• Okebadan High School, Ibadan. Nigeria
1990 1995 First School Leaving Certificate
• IMG Primary School, Ibadan. Nigeria
Biodata
Marital Status: Single
Nationality: Nigerian
Sex: Male
Date of Birth: 2nd February, 1983
Language Spoken: English & Native African Language
Hobbies & Interests
Other than computing and customer service my interests include Reading, Photography, Updating on World Politics
and Traveling. President, African Students Association, Lodz Poland.
referees
Available upon request
Contact this candidate