Customer Service Management

Zohrak Rafayelov

**** ******* *** ******

PANORAMAN CITY CA 91402

********@*****.*** +1-818-***-****

Accounting, Financial Management and Auditing

SKILLS

- Profound knowledge of Accounting, International Accounting Standards,

Assets-Liabilities Management, Financial Control and Audit.

- Integrity, Attention to Detail, Dependability, Independence, Cooperation,

Analytical Thinking, Initiative, Adaptability/Flexibility, Self Control,

Persistence.

- Proficiency in QuickBooks, MS Office (Word/Excel/Outlook), MS-Vision, E-

Views, Internet, Ms-Project Professional.

WORK EXPERIENCE

Fidelity Tax Services, Burbank, CA, Sep 2009- In Progress

Accounting Clerk

- Manage all aspects of A/P: processing of all accounts payable

transactions including bills, credit card charges and invoicing client

bills, ensuring accuracy of each bill and proper classification.

- Manage all aspects of A/R: accurate posting and classification of the

daily receivable transactions, preparing deposit slips when needed, and

maintaining accurate and comprehensive records of each day's

transactions.

- Reconcile monthly credit card statements.

- General Ledger maintenance.

- Monthly financial reports for management.

- Perform other general office duties as needed.

- Assist in all areas of operation as requested by management.

- Filing.

LA County Office of Education/GAIN Division, North Hollywood, CA, Jan 2011-

Jun 2011

Office Assistant/Work-study program/

- Operated office machines, such as photocopiers and scanners, facsimile

machines and personal computers.

- Answered telephones, directed calls, and took messages.

- Maintained and updated filing, inventory, mailing, and database systems,

either manually or using a computer.

- Communicated with participants, facilitators and facilitators' assistants

to answer questions, disseminate or explain information, take orders, and

address complaints.

- Compiled, copied, sorted, and filed records of office and other

activities.

- Computed, recorded, and proofread data and other information, such as

records or reports.

- Typed formatted, proofread, and edited correspondence and other

documents, from notes or dictating machines.

Converse Bank, Yerevan, Armenia, 1998-2009

Specialist in Internal Audit, Aug 2008-Sep 2009

- Collected and analyzed data to detect deficient controls, duplicated

effort, extravagance, fraud, or non-compliance with laws, regulations,

and management policies, prepared detailed reports on audit findings.

- Reported to CIA about asset utilization and audit results, and

recommended changes in operations and financial activities.

- Inspected account books and accounting systems for efficiency,

effectiveness, and use of accepted accounting procedures to record

transactions.

- Examined records and interview workers to ensure recording of

transactions and compliance with laws and regulations.

- Examined and evaluated financial and information systems, recommending

controls to ensure system reliability and data integrity.

- Reviewed data about material assets, net worth, liabilities, capital

stock, surplus, income, and expenditures.

- Conferred with company officials about financial and regulatory matters.

- Examined whether the organization's objectives are reflected in its

management activities, and whether employees understand the objectives.

Specialist in Accounting department, Feb 2001 - Aug 2008

- Classified, recorded, and summarized numerical and financial data to

compile and keep financial records, using journals and ledgers or

computers.

- Debited, credited total accounts on computer spreadsheets and databases,

using accounting software.

- Received, recorded bank cash, checks, and vouchers.

- Coded documents according to Bank procedures.

- Reconciled and reported discrepancies found in records.

Specialist of Customer Service Department, March 1999 - Feb 2001

- cashing checks, accepting deposits and loan payments, processing

withdrawals,

- accepted payment for customers' utility bills and charge cards,

- process necessary paperwork for certificates of deposit, sell travelers'

checks, handling foreign currencies

Specialist of Consumer Crediting Department, Feb 1998- March 1999

- offered to clients consumer and mortgage loans tools,

- acquired necessary information to obtain loan decisions, collection,

review and processing of consumer or mortgage related documents

EDUCATION AND TRAINING

M.Sc.(1998), B.Sc.(1996) (Computer Engineering), State Engineering

University of Armenia

Association of Chartered Certified Accountants UK (Certification of

Completion, Professional Part 1),(2002)

Undergraduate Coursework with sixty semester Units-Accounting and Finance

(Financial Banking and Exchange University), (2004)

A.A. in Accounting- pending. LA Mission College. 2013

Certificates (short-term trainings) in

- IFRS, Internal Audit and Internal Quality Audit, Credit Scoring,

Factoring and Risk Management.

- Payment System, Financial Institution Analysis, Project Management and

Assessment of Real Estate.

- Career Planning and Job Readiness(LA County Office of Education)

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