Customer Service Medical
Resume:
Crystal M Henderson
San Francisco, CA 94116
EXPERIENCE:
Inova Alexandria Hospital: June 2004 - May 2011
**** ******** **** **********, ** 22304 703-***-****
Analyst/Physician Record Asst./QC/Indexing Tech. - Medical Record Dept.
(full-time)
Assembled and analyzed medical records, accurate data entry of
documentation deficiencies by physicians in hospital database. Assisted
physicians with completion of medical records. Accurately performed
indexing and QCI process in accordance with hospital defined productivity
and quality standards. Experience with Softmed, IDX, GECE and McKesson HPF.
Annual HIPAA compliance training.
Providence Hospital: Nov.2003 - June 2004
1150 Varnum St., NE, Washington, DC 20017 202-***-****
Chart Analyst - Health Information Management Department (full-time)
Assembled and analyzed medical records, assisted physicians to ensure
accurate and timely completion of medical records. Maintained
confidentiality and security of all health information per Federal and
State guidelines, and hospital and departmental policies.
ChartOne: Dec. 2000 - Nov. 2003
226 Airport Parkway, San Jose, CA 95110 408-***-****
Release of Information Correspondent (full-time contract employee)
Acquired legal authorizations for medical information in a customer service
environment. Responsibilities included responding to requests in a timely
and professional manner,
copied, invoiced and mailed requests. Accurate data entry of requestor
information in company and hospital computer systems.
Northern Virginia Community Hospital: Feb. 2001 - Feb. 2005
601 South Carlin Springs Road, Arlington, VA 22204 703-***-****
Health Information Management Department
Chart Analyst - Outpatient Surgery (per diem)
Assembled and analyzed outpatient surgery records according to hospital
policy and JCAHO standards. Accurate data entry of documentation
deficiencies into hospital computer system. Complete duties within an
appropriate time frame and by following established guidelines and
protocols. Experience with Meditech.
Crystal M Henderson
Patelco Credit Union: Nov. 1996 - Jun. 2000
156 Second Street, San Francisco, CA 94105 415-***-****
Records Clerk/Courier Services Coordinator
Coordinated the daily courier service for over 30 branches occupying a
geographic area from central to northern California for the credit union.
Documented and confirmed deliveries and receipts for audit purposes.
Managed the credit union records database that included acquisition,
organization, labeling, shipping, archiving, retrieval, retention cycle and
final elimination of records.
University of California Medical Center at San Francisco: Aug. 1992 - Mar.
1996
Department of Nursing
505 Parnassus Avenue, San Francisco, CA 94143 415-***-****
Nursing Assistant
Provided care for a variety of acutely ill patients in a tertiary academic
medical center, including liver transplant, general/major abdominal,
Gynecology, Urology, and Ear/Nose/Throat surgical services. Organized and
prioritized patient case loads. Responsible for review and retrieval of
required patient information from the hospital computer system.
EDUCATION:
Hawkeye Institute of Technology, 1984 Nursing Assistant Certificate
Waterloo, IA
Expo Alternative High School, 1984 Diploma
Waterloo, IA
References upon request
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