Customer Service Quality Control

Katrina Barnes

***Meadow Crest Way

Powder Springs, GA 30127

Home: (770) 485- 1432

Cell: (678) - 865-9744

Email: *************@***.***

QUALIFICATIONS:

Offering over 13years of experience in the mortgage industry. Provide great organizational skills and leadership in a

demanding atmosphere. Effectively advancing in high volume environments while working under pressure with great

detail and accuracy. A team player with flexibility, diversity and willing to assist with any task at hand.

EXPERIENCE:

07/10-02/11 Amerisave Mortgage Corporation Atlanta, GA

Loan Processor III

• Analyze and record all incoming documents for compliance and loan eligibility.

• Maintained open communication with customer to ensure timely closing.

• Effectively manage a minimum of 40+ loans with emphasis on customer service, accuracy and efficiency.

• Review credit, income, title, insurance, appraisal and etc. to ensure they meet guidelines.

• Submit for Automatic Underwriting approval.

• Review and collect underwriter conditions and submit conditions for approval.

• Update the conversation log as needed.

• Process subordination, condo questionnaire, & resolve appraisal issues.

• Coordinate and schedule closing.

• Process and verifies all settlement agent and appraisal companies are approved according to the

company’s requirement.

9/07-08/09 Taylor Bean & Whitaker Marietta, GA

Pre-Funding Auditor

•Review loan files to ensure adherence to processing, underwriting and closing guidelines.

•Pre-funding quality control audit on all loan files.

•Ensure each file is in compliance with company guidelines.

•Re-verify required file information.

•Review DU and LP for accuracy.

•Make sure loans were in compliance with debt to income ration and loan value.

•Complete verbal verification of employments and confirm the borrower’s income.

•Document any potential issue or concerns regarding loan or potential fraud.

•Clear conditions per compliance to authorize funding.

11/03- 07/07 Accredited Home Lenders Atlanta, GA

Loan Specialist III

•Responsible for reviewing and clearing conditions as needed or by assignment of loan previously

underwritten by Sr. Underwriter.

•Provide status of new loan and conditions turn time expectation to sales production staff and broker’s.

• Review/approve and clear the conditions for 4506T using knowledge and experience to assure that the tax

transcripts are in line with the income underwriting of the file.

•Complete verification of employment to confirm borrower’s income.

•Make sure loans were in compliance with debt to income ratio and loan to value.

•Answer all incoming closing questions with regard to conditions and/or specific files issues to ensure

immediate resolution to the closer.

•Ensure that all underwriting closing conditions are satisfied.

•Coordinate closing with all parties.

1/02-11/03 Raintree Mortgage Kennesaw, GA

Loan Specialist III

•Processed loan from initial application to funding of FHA/VA loans.

•Order all necessary supporting documentation.

•Review all documents, work loan up and submit file to lender.

•Communicate with borrower/realtor/builder to provide current status reports and issue commitment letters.

•Clear any outstanding conditions.

•Coordinate closing with all parties.

•Review Hud statement.

•Confirm closing & customer satisfaction.

Related Skills: Internet, Outlook, MS Office, DU/LP, Calyx/Point, E Magic, FHA Connection & Microsoft

(Words, Works, Office, & Excel)

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