Customer Service Representative

Adam Silbert

Customer Service Professional

**** ******* ****** **** #*, San Diego, CA 92116 Ph: 619-***-****

email: ****.*******@*****.***

QUALIFICATIONS

V 20+ years of Customer / Client Service

experience with a proven track record of success.

V Maintained above standard customer service

levels that were recognized on a national level;

awarded first ever "Employee of the Year Award"

at Novalar Pharmaceuticals in 2009.

V Exceptional interpersonal and communication skills

with proficiency to promote confidence and build and

maintain relationships, while interfacing positively with people

of diverse

backgrounds.

V Seasoned in answering inquiries over the phone

and in writing - - understand when the situation

warrants either means of response.

V Well-developed organizational skills; identifies work

plans, considers priorities, forecasts problems,

and envisions solutions.

PROFESSIONAL SUMMARY

A results oriented Customer Service professional with extensive

experience in client relations. Excellent communication skills

include and the ability to convey all pertinent facts to customers,

staff and management. Background encompasses the ability to establish

and build positive, solid relationships with clients and all levels

of management. Advanced computer experience includes Microsoft Word,

Excel, Outlook skills and PeopleSoft.

CAREER EXPERIENCE

ResMed Corporation -- San Diego, CA June 2010- Present

Customer Service Representative

. Manage multiple tasks without compromise of quality or productivity;

work effectively with little to no supervision; use sound

organizational skills to achieve results that surpass company goals

and objectives

. Trained and mentored new customer service personnel.

. Responsible for effectively delivering and implementing innovative and

unique client service techniques.

. Able to communicate clearly, both written and in speech.

. Works well independently as well as with a team.

Novalar Pharmaceuticals - San Diego, CA January 2009 - May

2010

Customer Care Representative

. Responsible for customer service of a pharmaceutical product to dental

offices in the central United States in a fast paced environment.

. Operate high-volume, multi-line phone systems and effectively

answer/direct the calls.

. Achieved 100% accuracy on order entry.

. Process incoming orders and expertly handle inquiries from customers

and outside sales representatives in territory via telephone, mail,

facsimile and web portal system within a two hour deadline.

. Establish goals and monitor conversations to assure service

commitments are met and time is productively invested.

. Accurately and efficiently documented all activities in CRM.

. Responsible to training all new employees in all customer service

functions.

. Recognized as the companies first ever Employee of the Year.

Quest Diagnostics, Inc. - San Diego, CA October 2000 -

January 2009

Account Manager

. Demonstrated great customer awareness skills supporting great

customer service ensuring complete client satisfaction at all

times.

. Primary point of contact for large volume accounts providing world

class customer service at all times.

. Researched, evaluated, and qualified customers by developing

mutually beneficial relationships built on trust, a commitment to

quality and teamwork.

. Received several outstanding performance awards, as well as

"Employee of the Year".

. Proactively communicated with customers on a regular basis to

obtain voice of the customer drug testing requirements and other

information relevant to maintaining exceptional customer service.

. Managed the servicing needs and customer relationships of the

existing customer base to minimize attrition and negative volume

variance.

. Proactively educated customers on all services, processes and

procedures to ensure accurate and effective time management.

. Developed and maintained a high level of proficiency with Quest

Diagnostics products, tests, services and operational resources.

. Ensured total compliance with all company policies and government

regulations.

Us Airways - San Diego, CA 1997 - October 2000

Customer Service

. Worked with nationwide customers to assist with their travel needs

. Received frequent recognition for outstanding customer service.

. Promoted from customer service to the call escalation desk. Was

responsible for turning passengers' poor experiences into a

memorable one.

. Received several outstanding performance awards, as well as

"Employee of the Year".

.

Professional References Available Upon Request

Contact this candidate