Customer Service Team Leader

**** ******** ****** 682-***-****

Fort Worth, TX 76110 **********@*****.***

Jorge A. Herrera

Objective To pursue a full time position and to use my proven Team Leader and

Management skills.

Experience: 2010 – 2010 Silver Leaf Resorts Dallas,TX

Back End Collections Representative/Team Lead

Worked as a team lead as an account representative doing collections

in the corporate office. Collected on time share and association due

accounts.

Specialized in back end collections, established in multi-account

owners department.

Team Leader in my department for a group of six representatives

coached and motivated my unit to perform better.

Established daily performance reports, managed time cards for payroll,

occasionally interviewed new hires.

2007 – 2010 Money Management Fort Worth, TX

Bankruptcy Counselor/Collections/Supervisor

Supervised a bankruptcy call center for a group of ten counselors

helped coach and motivate team to perform more efficient. Created daily

and monthly reports and managed payroll for my unit

Department counseled and created certificates for clients who filed

bankruptcy on federal agency websites. And pulling credit reports daily.

Team specialized on having financial knowledge and skills to share

with the clients who filed bankruptcy.

Enabled to help customers achieve financial goals by settling debts

through debt management programs.

2005 – 2007 Green Tree Fort Worth, TX

Loan Counselor/Team Lead

Served as a front end collector on mortgage accounts mostly FHA and

Fannie Mae Accounts, operated in a very busy call center.

Collected on manufactured homes and worked strategically on Dialer

and Manual calls. Skip traced accounts daily.

Coordinate and process daily reports, managed time cards for payroll,

served as a coach and team leader in my department.

Managed to become collector of the month among other team

members in excellent customer service precision, efficiency and

effectiveness in handling delinquent accounts.

Education: 2005 - 2007 Tarrant County College Fort Worth, TX

Business Minor

: Part Time student pursuing Business Degree in 2005-2007.

: Top 20% GPA of first semester.

: Perfect Attendance with 28 hours completed.

Interests: Baseball, Music, spending time with family, reading,

Skills/ NFCC and FCRA certified.

Certifications: Fluent in Spanish – read and write language

Skilled at learning new concepts quickly, work well under pressure,

and communicating ideas clearly and effectively. Also skilled in

bankruptcy and housing counseling with collections experience.

Computer Skills: Windows XP, Microsoft Word, Excel, Power Point, Microsoft Access,

AS400, Citrix Phone System.

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