Customer Service Project Manager

Xochitl (Sochi) Fetter

*** *. ******* ******, ******, CA 93704 (559) 892- 6984 *************@*****.***

Qualifications Summary

Professional administrative support, experienced working in fast-paced environments demanding strong

organizational, technical, and interpersonal skills. Highly trustworthy, ethical and discreet; committed to superior

customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in

completing projects; able to multi-task effectively. Capabilities include:

Customer Service & Relations Office Equipment Operation

Word Processing & Typing Telephone Reception

Computer Operations Oral & Written Communications

Accounts Receivable General Accounting

Filing & Data Archiving Problem Solving

Experience Highlights

Administrative Support & Reception

Performed administrative support functions for the project manager of a large contractor. Coordinated

and managed multiple priorities and projects.

Assisted with general accounting functions, handled accounts receivable and collections.

Managed commercial and residential accounts. Provided telephone support and resolved billing

problems.

Provided discreet reception and clerical services for a busy law firm. Maintained accurate, up-to-date

confidential client files.

Greeted members and serviced member accounts in a busy health club.

Customer Service

Over ten years of excellent customer service experience in various settings.

Assisted members with membership information, account management, and appointments in a health

club.

Administered fittings, adjustments, and minor repairs to glasses. Checked-out members, and resolved

customer complaints. Assisted members in the selection of appropriate eyewear and contact lens

products.

Assisted customers with payment plans and billing disputes as an accounts receivable clerk.

Employment History

Unlicensed Optician, Costco Wholesale, Clovis, CA May 2001 June

2010

Accounts Receivable Clerk, United Carpet Company, Fresno, CA October 1999 –

May 2001

Front Desk Clerk, Centerpoint Athletic Club, Fresno, CA September 1994-

October 1996

Receptionist, Law Offices of Blanco and Tomassian, Fresno, CA August 1993 –

February 1994

Education

Bachelors Degree in Political Science, December 2010

California State University, Fresno

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