Customer Service Representative
Resume:
Elaine Heinetz
*********@*****.***
Objective: Looking for long term employment in a pleasant environment so
that I may utilize my current skills while developing new
ones.
Experience: Delta Dental San Francisco, CA
2000 - 2009
Customer Service Representative in a busy call center with
heavy phone lines verifying dental eligibility and benefit
information as well as processing dental claims. Researched
and resolved all aspects of complaints from subscribers,
groups, brokers and Department of Managed Health Care.
Deadline oriented and worked independently. Assisted irate
callers in an effective and courteous manner.10 key Data
Entry.
Dr. Yongue Berkeley, CA
1999 - 2000
Chair side assistant. - X-rays taken as well as alginate
impressions. Made bleaching appliances for the Dr. Answered
phones, scheduled appointments and was responsible for the
hygiene recall appointments.
Dr. Fraser San Francisco, CA
1993 - 1999
Assisted Dr in a general practice office where crown and
bridge procedures were mostly done. Alginate and final
impressions were poured with no bubbles. Responsible for
placing office supply orders with different companies.
Stocked and took inventory for the dental office.
Qualifications
High School Diploma Nine years Delta
Dental experience in Commercial Operations and Fee Listing
Departments Able to work independently with minimal
supervision Dental terminology and knowledge of dental
procedures Knowledge in dental insurance industry Able
to multi-task assignments and prioritize duties Deadline
oriented Computer literate in Microsoft Word, office
products and e- mail systems Efficient in data entry
Contact this candidate