Customer Service Medical Assistant
Resume:
Michelle LeBlanc Registered Medical Assistant
**** ****** **** **** *******, TX 77042
Telephone: 713-***-**** Email:*****************@****.***
Personal Profile
• I am a highly motivated and eager Registered Medical Assistant and Phlebotomist hoping to enhance your
patient experience and help with overall office flow. I have a positive attitude, professional appearance, and a willingness
to learn new skills. I am punctual, dependable, and able to multi task and I pay close attention to detail to ensure precise
decision making. I have 1 year experience in a medical office setting as an Office Assistant and 6 months experience
after graduating school. What I lack in years of experience I gain in knowledge, dedication, and determination to provide
superior service. I am able and willing to adapt to any work environment and any job skill or skills necessary in order to
serve the physician and the patient.
Education
Medical Assistant (MA), Remington College- Registration Pending- Houston, TX
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Phlebotomy Tech (PT), Remington College- Registration pending-Houston, TX
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Certified in First Aid & CPR, BLS-Present
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High School Diploma, LAGRANGE-Lake Charles, LA- Diploma-May 2005
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Skills
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Universal Precaution Procedures Patient Charting and EMR
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Scheduling Patient Appointments Urinalysis Chemical Physical and
• Microscopic
Triage
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• Patient Education and Training
Surgical Scrub, Gown, Mask, and
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Glove Application HIPPA & OSHA Knowledge
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Suture Removal Setup and Technique Orthopedic healthcare
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Patient Vital Sign Phlebotomy-butterfly and vacutainer
• Injections and immunizations
Professional Experience
Medical Clinic of Bellaire, P.A., Bellaire, TX Registered Medical Assistant Dec. 2010- July 2011
Served as a member of a small staff in family medicine doctor’s office.
Perform patient vital signs, EKG’s, Urinalysis, Immunizations, and various injections
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Test for flu, strep, and hemoccult.
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Educate patients via phone or in person of lab results, image results, and physician orders
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Demonstrated knowledge and skill with patients while educating them on blood pressure
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readings, cholesterol, and general patient questions.
• Assisted with open wound Care and suture removals
Village Medical Center-, The Woodlands, TX Medical Assistant, July 2010- September 2010
Trained as a Medical Assistant for a busy multi physician office.
• Setup and assisted with a variety of procedures such as Sigmoid Colonoscopy, EST, and GYN
procedures
• Performed visual acuity, flu, strep, and urinalysis testing
• Performed EKG’s, Immunizations, and various injections
• Demonstrated commitment and dedication to patients as well as physicians
• Informed patients of lab results, image results, and physician order
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Complete Medical Care- Houston, TX June 2010-July 2010
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Served as a key member of interdisciplinary healthcare team for a busy orthopedic
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facility.
• Executed al administrative duties including and not limited to patient scheduling, patient
medical histories, and maintaining patient medical records
• Ensured accurate and precise vital signs and blood pressure for each patient
• Provided knowledge of the condition for the patient during patient education after seeing the
physician
• Instructed patients on proper use of equipment administered by the physician
Calcasieu Parish Health Unit Lake Charles, LA Office Assistant, Jan. 2007- Oct. 2008
Served as a key member of interdisciplinary healthcare team for a busy healthcare facility.
• Assisted several Nurse Practioners and RN team in ensuring optimal patient care and smooth
daily functioning of office.
• Consistently praised for efficient handling of administrative duties (e.g., answering phones,
scheduling appointments, maintaining medical records, patient processing, and medical filing)
that allowed the nursing staff to focus on the health concerns of their patients.
• Demonstrated proficiency in taking patient medical histories, scheduling appointments, and
maintaining their medical records.
• Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.
Sears- Lake Charles, LA Office Assistant, May 2008- Oct. 2008
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Answered a multi phone lines assistant customers with their various needs.
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• Maintained office records and maintain professionalism while assisting customers.
• Ensured quality products to customers and scheduled delivery and pickup dates.
• Balanced the company’s vault ant the end of each shift.
• Informed applicants how to apply for employment and assistant with any need.
Labcorp Lake Charles, LA Courier, Oct. 2008- Dec. 2008
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Collected patient blood samples, urine samples, and fecal matter samples
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• Maintained the schedule provided for me to return and arrive at the various healthcare facilities.
• Provided various supplies to different healthcare facilities.
• Handled all patient and lab supplies need by the client.
Convergys-Houston, TX Customer Service Representative, Feb. 2009-July 2009
Operated several computer applications while assisting the customer with their cellular needs
• Answer a multi line phone system as a Sprint Customer Service Representative.
• Received customer payments as well as activated new lines of services
• Maintained a professional and clean atmosphere on every call and assisted the customer without
supervision.
• Maintained excellent time on call and maintained one call resolution while reinforcing company
policies.
Asurion Houston, TX Customer Service Representative, July 2009-Aug. 2010
Assisted customers will the insurance portion of their cellular phone needs.
• Responded to customer’s inquiries while filing an insurance claim for their lost, stolen, or
broken equipment.
• Enhanced the customer’s experience by providing excellent customer service and first call
resolution.
• Provided correct and accurate information to customers regarding their insurance policy.
• Resolved all customers concerns and remedied their problems with one call resolution.
Contact this candidate