Customer Service Administrative Assistant

Nichola Sanderson

Home: 404-***-****

Email: ********@*****.***

Career Profile:

A highly dynamic, skilled and qualified teacher with diverse knowledge of handling administrative tasks. Seeking a position to utilize my proficiency and knowledge in a renowned organization.

Professional strengths:

• Possess sixteen years of professional experience as Executive Assistant

• Possess excellent organization and management skills

• Goal oriented and ability to handle multiple tasks

• Proven track record in customer service like managing front desk operations, processing sales order and communicating reliable information to customers

• Ability to resolve complex departmental problems

• Proficient in basic operating systems like Microsoft Word Press, Excel, PowerPoint, Access, Outlook, Vista, Windows XP and the Internet

• Possess excellent written and verbal communication skills

• Possess extensive administrative and customer service skills

• Ability to maintain good relationship with customers

Professional Experience:

PAE, Government Services Moscow Russia

Custodian Dec 2011 to present

Performs custodial services in the Embassy under the supervision of Custodial Supervisor. This includes dusting, sweeping, washing, vacuuming, stripping, waxing, polishing, replacing lights, trash collection and removal, pest and rodent control, and replenishment of toilet supplies.

Operates cleaning equipment such as vacuum cleaners, waxers and polishers.

NKS Enterprises, Georgia

1995 - present

Executive Administrative Assistant

• Handled the tasks of providing executive -level administrative support to the concerned executive managers

• Responsible for performing administrative tasks like compiling and analyzing data and conducting market research

• Prepared management reports and maintained proper records of files

• Responsible for maintaining good rapport with the officers and staff

• Handled the charge of answering phone calls

• Responsible for arranging and attending meetings with executive officers

• Prepared daily reports and updated the same to the manager

• Responsible for arranging training sessions for the employees

• Prepared innovative strategies and plans to achieve the target as well as the goals of the organization

E*TRADE Sec.Inc, Georgia

1998 to 2003

Executive Administrative Assistant

• Handled the tasks of managing calendars, scheduling meetings and filing expense reports

• Assisted with the coordination of the weekly and monthly Manager's meeting

• Responsible for preparing outgoing mail and correspondence like faxes, e-mail and overnight packages

• Handled the tasks of recording and transcribing minutes of meetings as per requirements

• Handled the tasks of assisting and monitoring budgets

• Organized and maintained file correspondence, systems and other essential records

• Responsible for coordinating department schedules and making appointments with clients

• Assisted in reviewing the plans and monitoring variances in the organization

• Performed other administrative tasks as required

Professional Achievements:

• Successfully maintained healthy work environment in the organization

• Improved business prospect and the quality of clerical work

Educational Summary:

• Associates Degree in Business Administration, Southwestern College Chula Vista CA

Currently enrolled in Potomac College for a Bachelors in Project Management

• Accreditations and licenses

Licensed NASD Broker Series 7 and 63 until 2003, General Technician, Licensed Life and

Health Insurance Agent, CDL class A, Hazmat/tanker /Doubles Endorsement

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