Business Analyst / Technical Writer

DENISE E. HURLEY-FORGACH

570-***-**** ? **************@*******.***

http://www.linkedin.com/in/denisehurley

CAREER HIGHLIGHTS

20+ years documentation management, technical writing, business analysis,

proposal management, sales analysis, and software training experience

( Strong knowledge and proven experience in translation of business

processes into Quality Document with the ability to read, understand

and interpret process maps.

( Ability to prioritize assignments in accordance with assigned

project deadlines

( Pharmaceutical industry experience writing quality documents to

meet regulatory requirements across regions

( Ability to lead meetings to evaluate and confirm project team

deliverables to create, review and revise Quality Documents;

( Ability to Perform peer Quality Control on the Quality Document to

ensure consistency/harmonization of processes by following quality

document templates, writing rules and quality control checklist by

respecting the quality document plan and timelines to ensure timely

production of Quality Document deliverables

PROFESSIONAL EXPERIENCE

Dollar Financial Group - (Starpoint Solutions employee), Berwyn, PA

BUSINESS SYSTEMS ANALYST Jul 2014 - Present

I am responsible for all aspects of the analysis and requirements of

assigned projects and provide a single point of contact for those

projects. Interface with all areas affected by the project, both internal

and external. Develop detailed requirements documents - both business and

system, with traceability into development and test. Conduct requirements

gathering, test prep and UAT meetings. Provide technical and analytical

guidance to project team. Recommend and take action to direct the

analysis and solutions of problems.

University of Pennsylvania - (Judge employee), Philadelphia, PA

BUSINESS ANALYST Apr - Jun 2014

Supporting projects and working with the project team and clinical

physicians and doctors in the Cancer Research Department to capture and

document business processes and needs for user, functional and technical

requirements. Conceptualize, document and communicate the business,

functional and technical constraints. Translation of technical designs

for configuration and development and assess the implementation to meet

the business needs/requirements. Support the unit and integration testing

with documentation of the test plans, test cases, test execution,

traceability matrices.

Sanofi Aventis- (ArborSys employee), Bridgewater, NJ

IS R&D TECHNICAL / BUSINESS ANALYST Sep 2013 - Apr 2014

Support projects as a business/ technical analyst to work with the

project team and business SMEs to capture and document business processes

and needs/ gaps, functional and technical requirements utilizing Sanofi's

documentation management system (Documentum); Conceptualize, document

and communicate the business, functional and technical constraints; Work

closely with the technical teams to assist in the translation into

technical designs for configuration/ development and assess the

implantation meets business needs/ requirements; Work closely with the

technical team to ensure that the unit and integration tests results meet

with the documented requirements; Assist the test lead and team to write

test plans, test cases, execute test, support traceability matrix

development and test documentation. Utilized SharePoint 2010 for the

DITA exchange application and implemented the migration to SP2013.

Utilize the AGILE methodology for the project management and PUMA

Methodology for validated document management.

Sanofi Pasteur - (Experis employee), Swiftwater, PA

IS R&D BUSINESS ANALYST Jan 2012 - Sep 2013

Utilize project management and analysis skills by coordinating business

analysis and project deliverables via the PUMA Methodology, on a per-

project basis for local North American initiatives, within the R&D IS

area, in support of projects within the Global Clinical Immunology and

BioStats departments. Act as a business liaison, systems integrator and

implementer working closely with and under direction of the R&D IS

Project Leaders to implement and support solutions for these business

areas. Work closely with the business users to translate their needs and

expectations and with R&D IS project leadership and portfolio managers

along with IS shared resources to support their processes.

Closely involved with business analysis; business data, process and

workflow modeling; business case development; project planning and

implementation; requirements gathering and analysis; software selection;

system documentation, testing, and validation (where applicable); project

resource management; change management; and post-implementation support

related to these projects utilizing Sanofi's documentation management

system (Documentum). Utilized PUMA Methodology for validated document

management.

Sanofi Pasteur- (Experis employee), Swiftwater, PA

IS TECHNICAL WRITER Apr 2010 - Dec 2011

Created, reviewed and updated existing validated quality documentation

where applicable. Worked closely with the business analysts on the IS

R&D team to develop documentation in support of IS projects. Deliverables

include: user requirement specifications (URS), functional specifications

(FS), design specifications (DS), validation reports, IS procedures (ISP)

and test scripts, standard operating procedures (SOP), Trace Matrices,

etc utilizing Sanofi's documentation management system (Documentum).

Utilized PUMA Methodology for validated document management.

US Postal Service - Phoenix project, (IT Cadre employee) Wilkes-Barre, PA

SYSTEMS ENGINEER Oct 2009 - Apr 2010

Worked with US Postal customers and Hewlett Packard team by creating

systems engineering work products, design solutions, define functional,

physical, operational, and data views, develop system testing strategies,

develop concept of operations, transition and migration planning, and

other tasks as directed or requested. Facilitate the Component Design

Documents (CDD's), the client review meetings, design and edit component

design diagrams, the Strategic Plan, Execution Plan, Communications

Process Plan. Managed the SharePoint site for the document management

repository with the client.

Merrill Lynch - SalesForce.com project, (Fujitsu Americas employee),

Hopewell, NJ

CRM BUSINESS ANALYST Oct 2007 - May 2009

Facilitated and provided technical documentation for the conversion and

implementation of SalesForce.com for the Merrill Lynch project. Authored

and documented all procedures and processes of the data cleanup,

conversion of .pst, SQL, .adb, .qbw, .dbf, .gm2 and .xls data and

implementation of the software for the developers, tech team and business

analysts. Authored and documented all procedures and processes for the

end user training guide.

(IPS) Integrated Project Services, Inc., (Independent Contractor),

Lafayette Hill, PA

SALES ANALYST Jan 2007 - Sept 2007

Wrote, proofed, edited, coordinated and produced proposals,

qualifications packages, presentations, collateral materials, and all

other graphics requirements to support the Outside Sales and Business

Development team for the Engineering & Design Build industry. Supported

the sales management team with reports for budgets and quarterly bonus

administration. Used strong written, verbal and organizational skills to

juggle multiple projects; always meet deadlines. Utilized strong computer

skills with various software packages (Word, Excel, PowerPoint,

PhotoShop, Quark, InDesign, and Timberline).

Christiana Care Health System, (Independent Contractor), New Castle, DE

COMMUNICATIONS MANAGER August 2006 - Dec 2006

Developed, wrote, proofed, edited, coordinated and produced marketing

plans, presentations, brochures, flyers, print ads, collateral materials,

and all other marketing requirements to support the Outpatient Services

lines of business (Imaging Services, Physical Therapy Plus, Infusion

Services, Occupational Health, Travel Medicine and the Cancer Center) for

patients and physicians use. Used strong written, verbal and

organizational skills to juggle multiple projects; always met deadlines.

Utilized strong computer skills with various software packages (Word,

Excel and Access).

Jacobs Engineering Group, (Kelly Engineering Contractor), Conshohocken,

PA

TECHNICAL WRITER April 2006 - July 2006

Wrote, proofed, edited, coordinated and produced proposals,

qualifications packages, presentations, collateral materials, and all

other graphics requirements to support the Outside Sales and Business

Development team for the Engineering & Design Build industry. Used strong

written, verbal and organizational skills to juggle multiple projects;

always met deadlines. Utilized strong computer skills with various

software packages (Word, Excel, PowerPoint, PhotoShop, and Corel Draw).

IBM, (Regent Systems, Inc. Employee), West Chester, PA

COMMUNICATIONS LEAD / TECHNICAL WRITER May 2005 - April 2006

Developed all communications and graphic requirements needed for

PowerPoint presentations, brochures, white papers, training materials,

posters, monthly newsletters, deliverables, and the project website.

Authored and documented all procedures and processes of the data cleanup,

data conversion to SQL and implementation of the software for the

developers, tech team and business analysts. Coordinated all large

meetings including meetings with the customer, financial training

workshops, and internal office meetings including the project holiday

event. Managed the project's document repository using IBM software

(Ascendant Team) by developing a naming convention with subdirectories

relative to the project's numerous topics. Official note-taker for the

most important customer meetings where the detailed, accurate capture of

all action items and issues was of great importance.

Puratos Corp. - Cherry Hill, NJ

SALES / REPORTING ANALYST Jun. 2004 - May 2005

Provided primary support for the Sr. Vice President of Sales, secondary

support to the Director of Training and all field sales personnel, and

graphic support for the Marketing Department. Managed and supported all

activities related to sales reports including downloading data from Baan

and Cognos; sorted and created reports by region or as requested by sales

and R&D staff. Supported the sales management team with reports for

budgets and quarterly bonus administration. Created, analyzed and

manipulated data in support of price increase statistics, sales

deductions, sales credits (damaged goods, under-shipments, samples, miss-

ships), and all other financial data as necessary. Managed the data

transfer of accounts between organizations and the set-up of new customer

accounts which included the processing of new item forms. Established and

managed pricing. Tracked all active and concurrent sales projects via

flowchart or other media to support the sales staff.

Coordinated flight arrangements, hotel accommodations, meetings, and

luncheons for the sales and tech team. Coordinated all activities related

to sales meetings, both nationally and locally.

VARIOUS TEMPORARY ASSIGNMENTS: Mar. 2002-Jun 2004

Benecard Services, Inc. - Lawrenceville, NJ 3 mos.

PROPOSAL WRITER for prescription health plans

Pellettieri, Rabstein & Altman - Princeton, NJ 6 mos.

LEGAL SECRETARY to Matrimonial Partner

Recording for the Blind & Dyslexic 4 mos.

ADMINISTRATIVE ASSISTANT to SVP of Operations

ARAMARK HSS - Philadelphia, PA

EXECUTIVE SECRETARY to the President, Ray Welch Jr. 4

mos.

State of New Jersey - Division of Law - Trenton, NJ

LEGAL SECRETARY in the Director's Complex 4 mos.

Sunoco Logistics Partners LP - Philadelphia, PA

EXECUTIVE SECRETARY to President, Deborah Fretz 6 mos.

Taylor, Colicchio & Silverman - Princeton, NJ

LEGAL SECRETARY to Real Estate Partner 8 mos.

PECO ENERGY - Philadelphia, PA

EXECUTIVE SECRETARY to CIO, Cassandra Matthews 6 mos.

Hill International, Inc. - Marlton, NJ

TECHNICAL WRITER Sep. 2001 - Feb. 2002

Wrote, proofed, edited, coordinated, and produced proposals,

qualifications packages, presentations, collateral materials and all

other graphics requirements for the entire company. Used strong written,

verbal and organizational skills to juggle multiple projects; always met

deadlines. Initiated the Marketing Calendar through MS Outlook to manage

time and proposal efforts for the company. Utilized strong computer

skills with various software packages (Word, Excel, PowerPoint, Access,

CRM, PageMaker, PhotoShop, & Corel Draw). Initiated a new proposal

process using the "card trick" concept. Maintained the company's project,

resume, and boilerplate databases.

(Due to company reorganization, position and department was eliminated)

Gilbane Building Co. - Advanced Technologies Sector, Lawrenceville, NJ

TECHNICAL WRITER / PROPOSAL COORDINATOR Apr. 1999 - Sep. 2001

Wrote, coordinated, and produced proposals, qualifications packages,

presentations, and collateral materials by utilizing strong computer

skills with various software packages (Word, Excel, PowerPoint, Access,

CRM, PageMaker, PhotoShop, and Corel Draw). Used strong written, verbal,

and organizational skills to juggle multiple projects; always met

deadlines. Initiated the Marketing Calendar through MS Outlook to manage

time and proposal efforts for the department. Initiated a new proposal

process using the "card trick" concept. Maintained the sector's project,

resume, and boilerplate databases.

LEADERSHIP, Inc., Philadelphia, PA

EXECUTIVE ASSISTANT / OFFICE MANAGER Aug. 1996 - Apr. 1999

Provided administrative support to the President and Director of Programs

in a non-profit organization. Responsible for the coordination and setup

of executive training programs, new class recruiting, accounts payable,

accounts receivable, payroll, budgeting, scoring Myers Briggs tests,

writing the quarterly newsletter, and maintaining and upgrading the

alumni database. Completely and smoothly automated the office over a 6

month period. Implemented a variety of office systems to organize the

office and our training programs including Direct Deposit for payroll,

dental insurance, filing and mass mailing systems.

Spector Entertainment Group, San Diego, CA

COMMUNICATIONS COORDINATOR Oct. 1993 - Aug. 1996

Initiated the first state wide racing network on one transponder

controlled by one location. Provided technical and customer support to

clients including equipment installation to software management for

racetracks, betting establishments, and home users. Developed and

maintained a complete customer/industry database. Managed the monthly

billing process grossing $5 million per year. Maintained an inventory of

over 3000 pieces of equipment for four different horse and dog tracks.

Bought and sold air time in addition to maintaining the schedule for the

racing network.

Optigraphics., San Diego, CA

MARKETING / SALES SECRETARY May 1989 - Oct. 1993

Provided administrative support for VP Sales, VP Marketing, Director of

International Sales, and seven national sales managers. Interacted with

all demo and product support personnel to arrange domestic and

international visits. Assisted with the preparation for trade shows &

product training seminars. Prepared documentation for quotes, corporate

profiles, and meeting agendas for national and international sales.

Prepared domestic and international sales forecasts for the company.

(Company closed)

Pennsylvania Trial Lawyers Association, Philadelphia, PA

COMMUNICATIONS ASSISTANT to Director of Communications Jun 1988 -

May 1989

Provided administrative support for the Executive Director and Director

of Communications for this trial lawyers association. Assisted with

program setup and coordination. Assisted with database management and

billing. Assisted with the editorializing of the association newsletter.

EDUCATION

Cabrini College, BA, English/Communications, & Marketing 1989

Certification, Database Programming, Palomar College, Palomar, CA

1992-93

Certification, Graphics Certification, New Horizons, Princeton, NJ

2000-01

(Courses: PageMaker, PhotoShop, Corel Draw, Access)

Paralegal/Legal Assistant, Gloucester County College, NJ 2004

COMPUTER SOFTWARE PROFICIENCY

MS-Word ( Excel ( Adobe ( PowerPoint ( Documentum ( QuickBooks ( Outlook

( PhotoShop ( Quicken ( PageMaker ( Corel Draw ( HTML ( BaaN IV (

Cognos ( SnagIT ( Ascendant Team ( Visio ( Publisher ( SalesForce.com (

SharePoint ( Access ( DocuProof ( ENCORE

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