Customer Service Technician

JUAN PUGH

**** **** ****** ** **

WASHINGTON, D.C. 20020

202-***-****

********@*******.***

Objective: Computer /Helpdesk Technician

A computer technician with over 10 years of hands-on experience and solid

foundation in computer hardware troubleshooting, analysis, installation,

maintenance, and support. Able to resolve functionality issues ranging from

hardware to software and peripherals. Strong interest in technology with

the ability to quickly learn, master and apply new technical concepts.

Technical Experience:

Insight Global Company - Environmental Protections Agency Nov 2008-

Jan 2009

/Computer Technician

. Installed network printers and computers

. Installation of software

. Migrated new equipment

. Preformed Quality Assurance

. Customer Service/Technical Support for clients

PughTech July 1996-Present

Owner/Computer Technician

. Hard/Floppy Drive Installation

. Advise for software applications

. Troubleshoot Computer Maintenance

. Advise phone line communications

. Customer Service/Technical Support for clients

. Install and monitor operating systems

Eagle Group International - Walter Reed Army Medical Jan 30, 2007 -

Oct 23, 2007

Hospital

Computer Technician

. Serviced and repaired computers and printers

. Installed CAC card Readers and configured software

. Set-up E-mail accounts. Set-up Work Stations and

networks and printers

. Diagnosing, correcting, and upgrading parts/programs

. Provided technical support and training on various

software packages (Microsoft Office)

. Degauss hard-drives to remove

secured and confidential information.

. Performed administrative functions, tracked service

calls, assist and trouble-shoot other technician calls, ordered

parts and provide telephone information and assistance to

customers.

IBEX - Walter Reed Army Medical Hospital May 15, 2006

- Jan 29, 2007

Computer Technician

. Serviced and repaired computers, printers, scanners,

shredders, and stamp machines

. Diagnosing, correcting, and upgrading parts/programs

. Provided technical support and training on various

software, packages (Microsoft Office)

. Performed administrative functions, tracked service

calls, assist and trouble-shoot other technician calls, ordered

parts and provide telephone information and assistance to

customers.

DC Public Schools Eastern SHS September 2001 - March 2003

Administrative Technical Aide

. Serviced and repaired computers and printers

. Diagnosing, correcting, and upgrading parts/programs

. Provided technical support and training on various software packages

(Microsoft Office)

. Performed administrative functions, tracked students attendance,

processed student Photo Ids, provided DC court system/police force

truancy information, assistance to special students

. Downloaded student information and school events into the PhoneMaster

Automated Outdial System, generated monthly reports

. Interacted with students, staff and visitors on a daily basis

DC Public Schools Burrville ES/Kramer MS September 2000 - August

2001

Computer Technician

. Performed service and set-up various computer labs.

. Upgraded computer systems and Labs

. Assisted teachers and office staff

Espire Communications December 1998-May 1999

Telecommunications Analyst

. Performed interconnects and disconnects through a computer platform

. Interacted with customers and vendors on a daily basis

Dynamic Concepts Inc. February 1997 - March 1998

ISDN Technician

. Installed CAT.5 and CAT.3 cable throughout DC Public School for Data

and Voice Installations

. Assisted Team Leaders, surveyed and diagnosed various job sites

Bell Atlantic Co. (Contracted) February 1997 - May 1997

Security Officer

. Provide security service to Bell Atlantic mechanics, responsibilities

include accompanying and assisted on service calls in high crime areas

within DC

Mount Joy Baptist Church October

1996 - March 1997

Computer Repair Technician/Bus Driver

. Serviced and repaired computers and printer

. Diagnosing, correcting, and upgrading parts/programs

. Provided technical support and training on various software packages

(Microsoft Office)

Education

M-Tech Group, Washington, DC

A+ and Professional Image training Program, Jul 2003 - May 2004

TCT Computer Trainer Corporation, Oxon Hill, MD

Windows NT, September 1998

Chamberlain Vocation High School

Washington, DC - Diploma, June 1972

Hobbies

Music, Sports, Computers

Reference

Available upon request

Contact this candidate