Quality Assurance Customer Service

Beth Feldman

Beth

**** ** **** ***., **********, FL 33322 *******@*********.*** 954-***-****

Health Information Technology Professional

Professional Qualifications

Extensive academic training, hands-on fieldwork, and prior background in the Health Information

Technology arena, with expertise in Health Information Management and Electronic Health Record

systems

Demonstrated ability to effectively observe organizational practices, evaluate practice needs and

analyze workflow, create data flow diagrams and map processes, and deliver client-specific

recommendations to optimize patient outcomes, improve quality, and enhance efficiency

Practical experience with EHR implementation and training; work closely with interdisciplinary

personnel to assess training needs, apply customized strategies to develop user competency, and

implement revised workflows

Solid knowledge of Meaningful Use, HIPAA, and Joint Commission compliance; proactively follow

industry trends and developments to identify and capitalize on opportunities

Dynamic communication, presentation, negotiation, and relationship management skills; cultivate

lasting business relationships and provide superior customer service

Sharp analytical aptitude and familiarity with Microsoft Office (Word, Excel, PowerPoint, Access,

Outlook) and numerous Health Information Technology applications

Education & Credentials

Bachelor of Science, Health Information Management, SUNY Downstate Medical Center, Brooklyn, NY

Bachelor of Arts, Liberal Arts, Hofstra University, Hempstead, NY

~ Certifications ~

Graduate, Health Information Technology for Economic and Clinical Health (HITECH) Act Practice

Workflow and Information Management Redesign Specialist Program, 3/11, Trainer Program, 5/11

• Completed newly established intensive 18-course program with curriculum created by the consortia

of Columbia University, Duke University, Johns Hopkins, Oregon Health Sciences University, and

University of Alabama

Level 1 Candidate for Trainer/ Level 2 Candidate for Trainer, AZZLY, 2011 & Ongoing

• Attend weekly "Go To Meetings" and grow knowledge regarding proprietary Intuitive Dashboard,

Integrated Medications Database, Patient Encounter Documentation, Web-Based/Hosted Solution,

Medical Outcomes Reporting, E-Prescribing, Clinical Decision Support (CDS), and Educational

Resources services

Candidate, AHIMA’s Registered Health Information Administrator (RHIA), Scheduled to sit for exam Fall

2011

Candidate, Practice Workflow and Information Management Redesign Specialist National Certification and

Trainer National Certification, Office of the National Coordinator for the HITECH Act, Scheduled to sit for

exams Summer 2011

Studies toward Certified Coding Associate (CCA) / Certified Coding Specialist (CCS) Certifications,

AHIMA Certified Coding Basics ICD-9 Course, Anticipated completion Spring 2012

Certification, AHIMA Teacher Preparation Workshop

Continued…

Beth Feldman Page 2

Beth

Professional History

Internship, South Florida Regional Extension Center, 2011 – Present

• Make recommendations for EHR solutions through onsite observation and needs analysis; appoint

superusers and provide train-the-trainer education

Externship, Digestive Care Online South Florida Center for Gastroenterology, 2011 – Present

• Gain valuable fieldwork experience through shadowing EHR Information Technology specialist for

trainings and implementations

HIM Department Assistant, Boca Raton Community Hospital, 2009 – 2010

• Executed a broad scope of health information management functions to support physicians and

hospital objectives; created spreadsheets on physician activity and department workflow, performed

chart analysis, scanned and indexed documents, and assisted with special projects

~ Prior Work Experience ~

Director of HIM, Utilization Review and Quality Assurance Coordinator, Fort Lauderdale Hospital

• Played an integral role in Fort Lauderdale Hospital obtaining its first JCAH three-year accreditation

Assistant Director, HIM and Quality Assurance Coordinator, University Community Hospital

• Led Health Information Management and Quality Assurance efforts for growing hospital

Assistant Director of HIM and Quality Assurance Coordinator, Florida Medical Center

• Supervised all aspects of HIM and QA for busy medical center

Certified Substitute Teacher, Broward County School System

• Applied strong communication, presentation, and instructional skills toward teaching a diverse

student population including learning disabled and at-risk youth

~ Community Activity ~

Local News Editor and Broadcaster for the Print Handicapped, NPR / WLRN Radio Reading Service

Board of Directors, Women’s League for Israel

Interviewer and Assistant Videographer, Steven Spielberg’s Survivors of the Shoah Visual History

Foundation

Board of Directors, Family for the Arts Program, Nova Southeastern University

Coordinator, University School Annual Forensic Invitational Tournament

Events Planner, University School Thespian Society and Rowing Team

Organizer, City of Plantation Crime Watch

~ Professional Affiliations ~

Member, American Health Information Management Association (AHIMA)

Member, Florida Health Information Management Association (FHIMA)

Member, Healthcare Information and Management Systems Society (HIMSS)

Member, Women in Technology International (WITI)

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