Customer Service Software
Resume:
Joseph Greer
Clayton, NC *****
*******@*****.***
____________________________________________________________________________
__________
I'm looking for a place where I can come in, grow and advance within the
company. I will use my Desktop support/Network and System Administrator
skills along with my customer service experience to be a well rounded
employee. I am a fast learner and have the Desire to take on new challenges
and I will not fold under the pressure.
Technical Ability/Experience
. Windows XP, Windows 7 and Server 2003 OS...Active
Directory...Hardware/Software Installation
. Trouble Shooting...Desktop Support...Customer Service...Remedy 7.0
Ticketing System
. Laptop Systems...Hardware and Software Repair...Symantec
Ghost...Acronis...Sametime 7.5
. Microsoft Office 2003/2007...Tuff Disc...Partition Magic...F-
Disc...Imaging...Virus and malware removal
. Symantec backup Exec...Physically Enabling ports...
Certifications
Microsoft Certified System Administrator (Server 2003)
Microsoft Certified Professional (XP)
Security+, Network+, A+, CCENT
Lenovo Warranty Basic Certified
Lenovo Notebook Systems Service Training
Experience
06/2001 - Robert Half Technology
Present On-site at Social & Scientific Systems a government research
company. I provide technical software, hardware and network
problem resolution to all computer users by performing
question/problem diagnosis and guiding users. communicating
technical solutions in a user-friendly, professional
manner. I also assist System and Network Administrators as
needed, troubleshoot network printer problems.
Desktop Support
Identifies, diagnoses, and resolves problems for users on
the software and hardware side.
Delivers, tags, sets up, and assists in the configuration
of end-user PC desktop hardware, software and peripherals.
Diagnoses and resolves network or local printer problems,
PC hardware and
Server connection issues, e-mail, Internet, dial-in, and
local-area network access problems.
Coordinates timely repair of PC computer equipment covered
by third-party vendor maintenance agreements.
Performs minor desktop hardware repair for PC computer
equipment and peripherals that are not covered by third-
party vendor maintenance agreements.
11/2009 - Wipro Technologies
06/2011 Hospira is a global specialty pharmaceutical and medication
delivery company. They out-sourced their IT dept. and I was
brought in by Wipro to replace the IT person. I am the only
IT person at this site and I support about 200-300 users.
On-site we have Lenovo laptops and desktops, some older
Dell laptop and desktop, HP printer and some Ricoh Multi-
functional devices.
System Administrator - Clayton
Set up and configure Laptops and Desktop with their
peripherals
Maintain, update, troubleshoot and backup Servers
Setup and coordinate IT Projects with Internal and
external vendors
Deploy, maintain and upgrade software
Install, configure and Manage ports
Kept track of all client documentation through Remedy
Ticketing System
Provide customer familiarization, if necessary, with the
use of the diagnostic procedures and testing equipment for
problem solving.
09/2008 - Compucom Systems
07/2009 Cisco Systems has 2 walk-in Tech Centers that are used if the
help desk can not solve the issue. They could also just
walk-in to the Tech Centers and we would open a case for
them also. I would support anything and everything that was
Hardware or software issues. On-site Cisco mainly used
Lenovo Laptop's on a leased basis.
ITCiscoTech-Support Engineer - RTP
Repair software issues with Outlook 2003/2007, VPN,
Wireless, Internet Explorer and Firefox in a timely fashion
to ensure customer satisfaction
Perform work in compliance within specified warranty
requirements
Provide customer familiarization, if necessary, with the
use of the diagnostic procedures and testing equipment for
problem solving.
Kept track of all client documentation through Remedy
Ticketing System
04/2009 - Transportation Security Administration
06/2009 We protect our transportation infrastrcture from terrorist
attack and the ensure the safety all flights. We made sure
that no passenger were carrying anything on the flights or
through the Airport that they were not suppose to have o n
them.
Transportation Security Officer-RDU Airport
Discover and stop emerging transportation
security threats, utilizing state of the art technology
Coordinate security involving aviation, rail, and other
surface and maritime transportation
Educate and provide friendly customer service to
travelers
Oversee most transportation-related responsibilities of
the federal government during a national emergency
Screen passengers and gather intelligence
06/2008 - Allscripts
09/2008 Allscripts provides software, services, information and
connectivity solutions that empower physicians and other
healthcare providers to deliver best-in-class patient
safety, clinical outcomes and financial results. I migrated
the clients from and Orcale database which they were using
to a SQL Server database. I used a Dell Laptop to remote
into the clients machines and install all the software I
needed to perform the migration.
Migration Technician - Raleigh, NC
Migrate Client systems from an Oracle data base to a SQL
Server data base
Connect to client's servers remotely
Install needed files for the migration
Install and Configure New Client Interfaces
Verify That Installation and transfer of information was
successful
EDUCATION
Summer 2007- New Horizons Computer Learning Center; Raleigh, NC
Summer 2008
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